Account Supervisor, Technology - San Diego, United States - Havas Media Network

Description

Havas Group is one of the world's largest global communications groups. Founded in 1835 in Paris, the Group employs 20,000 people in more than 100 countries. Havas Group is committed to being the world's best company at creating meaningful connections between people and brands through creativity, media and innovation. Based on a client-centric model across media and creative, Havas Group is the most integrated company in its sector. We operate with three business units (creative, media and healthcare & wellness) within our Havas Villages all over the world where teams share the same premises, ensuring agility and a seamless experience for clients.

The Account Supervisor adds creative perspective and strategic input on multiple client programs, typically managing 5-8 accounts. The AS has a full understanding of the client needs, objectives and KPIs and applies project management, programming, budgeting, staff leadership and management skills to assignments. Creates ideas and processes. Builds excellent client rapport, and ensures client satisfaction. Manages a team of professional junior staff and takes the responsibility for the team's success on assigned clients and projects.

RESPONSIBILITIES:

Media | Influencer Relations:

• Conducts outreach to top-tier print, broadcast and online media

• Secures top-tier editor appointments for clients in brand-hosted settings as well as industry events

• Secures at least 3-5 pieces of coverage a month, all tier 1 media

• Oversees editorial calendar

• Consistently reviews media databases to ensure efficacy and regularly tracks and provides competitive information to client with insight, POV or implication, industry trends, and how they may influence our industry.

• Develops creative pitch angles and identifies appropriate media outlets in order to deliver ideas that resonate with target audiences

Account Management

• Acts as a senior strategic partner who challenges clients with smart thinking

• Leads daily client communication; attends regular in-person meetings

• Manages weekly/monthly client initiatives, tracking against overall program KPIs

• Fields client requests (typically responsible for all incoming calls and emails)

• Finalizes client call agendas and participates in regular status calls; assigns sections to appropriate team members and prepares team prior to client interactions

• Ensures client timelines and plans are being implemented and followed

• Identifies and addresses issues before they become problems with client (and staff)

• Helps set realistic expectations with clients by aligning on success metrics prior to campaign/program execution

• Actively participates in creative brainstorms in group and team meetings and creates action plans from recommendations

Team Management | Mentoring:

• Assists managers with making decisions to ensure team progress by proactively communicating with other senior managers as to what you and the team need in order to be successful and takes the initiative to provide status updates and next steps

• Acts as a sounding board for junior staff; addresses issues or concerns

• Delegates "to-do" list for the team based on client initiatives and takes accountability for staff performance, meeting deadlines and hitting media coverage goals

• Organizes team meetings (create agenda, etc.)

• Tracks team hours on each account

• Helps train employees (database development, logging time, etc.) and helps team process and improve their writing and presentation competencies

Writing | Editing:

• Edits all press releases, pitch letters and communication materials written by junior team members

• Contributes to the development of client presentations

• Drafts client ready communications (may be reviewed by senior team member prior to distribution)

Events | Campaigns Management:

• Drafts event and launch strategy documents

• Manages end to end events execution and special campaigns and ensures all logistics are completed to the client standards

• Identifies staffing requirements and is point of contact for event suppliers

• Oversees event budgets and provides regular updates to client on event requirements

New Business

• Assists Director and VP with creative ideas for new business proposals

• Attends and participates in new business meetings and scouting opportunities (e.g., trade shows)

Agency Contribution

• Participates in agency's development programs

• Contributes positively to the culture, atmosphere & values & exudes a positive outlook on their team

• Establishes professional and respectful relationships with staff

• Monitors and records time in agency's system

QUALIFICATIONS:

Education: Bachelor's Degree (communications, liberal arts, business or marketing focus preferred)

Work Experience:

• Five years of relevant PR experience

• Successful track record of developing integrated public relations programs

• Experience in influencer marketing and social media

• Experience managing a team and multiple client accounts

Note: Differentiation between AS and SAS levels is based on progressive years of experience in prior roles and a track record of successes and involvement in business and strategy development, relationship management (internal and external), client management (both amount of and type of clients), and proven client satisfaction.

Skills & Abilities Required:

Excellent presentation skills and comfortable speaking in front of groups. Staff- and client-respected leadership qualities demonstrating proven ability to lead by example. Possesses motivational capabilities in a highly pressurized environment. Is appropriate, approachable and fair. Has strong analytical and problem solving skills including handling "hot seat" situations. Meets tight deadlines and has an exceptional eye for details.

Strong people management skills to include the ability to mentor staff and provide direction and objectives, performance counseling and skill building. Ability to manage up and down in the organization. Knowledge of when to rely on personal judgment and when to seek advice. Good delegation skills. Strong independence, solid judgement, drive and influence. Entrepreneurial spirit, passion and intellectual curiosity. Must be collaborative, resourceful, solutions focused and results driven.

Strong writing (AP style), editing, listening and verbal communications skills. Capable of multitasking, prioritizing and organizing. Self-motivated and able to work well in a collaborative environment as well as individually. Effectively manages time and follow up. Proficiency in Microsoft Office applications and use/development of media databases.

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.