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    Customer Success Manager - Reston, United States - Airbus

    Airbus
    Airbus Reston, United States

    1 week ago

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    Description
    Customer Success Manager (Super iPaaS) page is loaded

    Customer Success Manager (Super iPaaS)

    Apply

    locations

    Reston

    Home Office USA

    time type

    Full time

    posted on

    Posted 2 Days Ago

    job requisition id

    R4801

    Software AG simplifies the connected world

    . Founded in 1969 it helps deliver the experiences that employees, partners and customers now expect. Its technology creates the digital backbone that integrates applications, devices,

    data

    and clouds; empowers streamlined processes; and connects "things" like sensors,

    devices

    and machines. It helps 10,000+ organizations to become a truly connected enterprise and make smarter decisions, faster.
    Our story goes beyond technology. We put

    people first

    – employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation. Our size means everyone has an impact and every voice is valued.

    We are big enough to compete and small enough to care.
    Be you, join us

    .
    We are currently seeking a

    Customer Success Manager to join our team.

    As the Customer Success Manager, you will work with key decision-makers in our customers to enable them to be as successful as possible.

    You'll work closely with other departments in Software AG to be responsible for the post-sales journey for a portfolio of customers in one, or multiple of Software AG's business units (IoT, Integration, Business Transformation).

    By ensuring their ongoing adoption and success, you'll contribute to retention, renewals, and increased opportunities for growth.

    By joining a new and dynamic team, you will also work to contribute to the Customer Success discipline in Software AG that is rapidly growing and improving.

    Description
    Manage post-sales relationship with your customers in close alignment with Sales

    Proactively track and drive adoption of our software against success plans

    Monitor ongoing state and alignment to goals via quarterly business reviews

    Act as a conduit of information between our customers and Software AG, such as between customers and product for features, or customers and marketing for reference stories

    Coach, mentor and provide recommendations to customers

    Develop and maintain trusted advisor status over long-term periods

    Manage escalations along with support, sales, services, and other departments

    Identify and recognize new sales opportunities

    Be responsible for retention rates in a defined customer set

    Contribute towards overall account planning and strategy

    Requirements
    Prior success in a customer-facing role such as consulting, pre-sales, technical account management or equivalent functions

    Great presentation, communication, and interpersonal skills – both remote and in-person

    Track record of achieving targets and goals/quotas

    Self-motivated and strong organization/time management skills

    Experience in running large, complex projects or programs

    Ability to lead technical/in-depth conversations

    Handled difficult customer situations and escalations

    Proactive and open to working cross-functionally with sales, services, support, and other peers

    Willingness and ability to travel as required to spend time with customers

    Experience with Data Warehousing concepts and ETL/ELT implementations


    Knowledge of a field of expertise within Software AG's portfolio is an added bonus, especially in the Integration and StreamSets technology vertical.

    Experience with platforms and tools for large-scale data processing (HDFS, HBase, Hive, Spark, SOLR, among others) is a plus

    Specific knowledge of Software AG's product portfolio such as webMethods Integration and API products.

    Ability to travel to spend time with customers as required

    What's

    in it for you?
    Earn

    competitive total compensation

    and receive comprehensive country-specific medical and other benefits.

    The salary range for this role is $125,000 to $149,500 OTE (including variable)

    Work anywhere in your country or abroad for up to 10 days per year

    .

    Set yourself up for success in your new role by upgrading your home office space using your one-time

    hybrid work payment.

    Lean on the

    Employee Assistance Program

    for support during some of life's most common but difficult challenges.


    At Software AG we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, colour, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law.

    We believe that diversity, equity, and inclusion is critical to our success as a global company, and we

    seek

    to recruit, compensate, develop, promote, and

    retain

    the most talented people from a diverse candidate pool.
    #LI-AS1
    #LI-Remote
    I t is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence.

    Employment practices shall not be influenced or affected by virtue of an applicant's or Employee's age, race, color, gender, gender identity or expression, genetics, sex, sexual orientation, marital status, pregnancy, national origin, ancestry, religion, disability, protected veteran status and other protected classifications.

    In addition, it is Company policy to provide an environment that is free of unlawful harassment of any kind, including that which is sexual, age-related, or ethnic.

    This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment.
    Software AG is an equal

    opportunity/affirmative

    action employer.

    All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

    It is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence.

    Employment practices shall not be influenced or affected by virtue of an applicant's or Employee's age, race, color, gender, gender identity or expression, genetics, sex, sexual orientation, marital status, pregnancy, national origin, ancestry, religion, disability, protected veteran status and other protected classifications.

    In addition, it is Company policy to provide an environment that is free of unlawful harassment of any kind, including that which is sexual, age-related, or ethnic.

    This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment.

    About Us

    For modern enterprises, software is the ultimate value driver. That's why we set out to become the software pioneers of a truly connected world. It is our mission to empower you to become a truly connected enterprise.

    Using our industry-leading suite of products across integration & API management, IoT & analytics and business transformation, we create a fluid flow of data between people, departments, systems, and devices.

    We're not new to this.

    Since 1969 we've been dedicated to integrating and connecting everything to help more than 10,000 businesses instantly see, decide, act - and thrive.

    For more information about Software AG Careers, please visit our Careers Page

    #J-18808-Ljbffr
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