- Customer Support:
- Provide an exceptional customer experience through various channels, including email, phone, live chat, and a case system.
- Address inquiries, troubleshoot issues, and provide timely solutions to ensure customer satisfaction.
- Act as the primary point of contact for customer inquiries, guiding them through product features, troubleshooting steps, and service offerings.
- Gain a thorough understanding of our products and services. Become a power user of our platform.
- Proactively surface trends and opportunities to anticipate customer feedback and not just be a reactionary function.
- Order Processing and Logistics:
- Optimize the order processing workflow, including order entry, fulfillment, and tracking.
- Resolve any issues related to order processing or delivery delays promptly and effectively.
- Relationship Management:
- Cultivate strong relationships with customers to understand their needs, challenges, and goals.
- Update Customers on the status of their transactions and ensure transparency throughout the customer process.
- Collaborate cross-functionally with sales, marketing, and product teams to ensure alignment and customer satisfaction.
- Data Analysis and Reporting:
- Utilize data analytics tools to track customer interactions, identify trends, and generate insights to enhance the customer experience.
- Prepare regular reports on key performance metrics, such as customer satisfaction scores, response times, and order fulfillment rates.
- 2+ years experience in a customer service or operations role.
- 2+ years exposure to the agricultural industry, through previous work or personal experiences.
- Experience with Salesforce CRM required.
- Strong interpersonal skills with a passion for working with customers.
- Excellent communication skills; verbal and written.
- Strong attention to detail and follow through.
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Deposit Operations Specialist
3 weeks ago
VisionBank Ames, United StatesJob Type · Full-time · Summary · Performs duties related to the daily operation of the banks core data processing system and related components. · Essential Duties and Responsibilities include the following. Other duties may be assigned. · Processes exception items, overdraf ...
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Deposit Operations Specialist
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VisionBank Ames, United StatesJob Type · Full-time · Summary · Performs duties related to the daily operation of the bank's core data processing system and related components. · Essential Duties and Responsibilities · include the following. Other duties may be assigned. · Processes exception items, overdraf ...
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Soil Protection Project Employee
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Internship
1 week ago
Titan Ventures Ames, United States InternshipSHIPInternship · Full-time · 97688 Bad Kissingen, Germany · No work experience required · Company Description: · We are a value-oriented psychosomatic and somatic clinic group based in Bad Kissingen. We operate 8 clinics at 5 locations and employ approximately 950 employees. · The Pa ...
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Operations Support Specialist
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Kellermeyer Bergensons Services Bondurant, United StatesJob Title: Operations Support Specialist · Department: Field Operations - LSS · FLSA Classification: Non-exempt · Reports to: Site Manager / Zone Manager · Work Shift: 8:00 am - 4:00 pm · Pay: $20 per hour · Position Summary · This position provides support to the on-sit ...
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Retirement Operations Specialist
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Marketing Operations Specialist
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Zirous West Des Moines, United StatesJob Description · Job DescriptionZirous is an accomplished tech firm based out of West Des Moines, IA. For over 35 years, Zirous has been committed to executing best practices and going above and beyond industry standards to provide viable solutions for customers in all things da ...
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Plasma Center Registered Nurse
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Takeda Ames, United States Full timeDescription · $2,500 Sign-On Bonus Eligible · About BioLife Plasma Services · Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe ...
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Patient Experience
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Material Delivery Specialist
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Customer Operations Specialist - Ames, United States - Trace Genomics
Description
Job Description
Job DescriptionSalary:Job Purpose: Ensure seamless communication and support between our company and valued customers. Act as the bridge that connects our innovative technology solutions with the needs and requirements of the customers and internal teams.
Duties and Responsibilities
Preferred Qualifications
