Av Break Fix Technician - Cerritos, United States - Golden Star Technology

Golden Star Technology

Verified Company

Cerritos, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Troubleshoot & Repair Audio Video hardware installed on the field.

Diagnose and resolve technical issues.
Provide detailed reports of root cause issues found and how to resolve them.
Assist with providing a list of hardware, components to replace and or fix to get the customer back up in operation.
Assist with providing labor time estimates that are accurate for fixing and installing backrepaired hardware on the field.
Ability to do handson troubleshooting & repair to fix: Touch panels, Speakers, Projectors, Microphones, Screens, and Conferencing Cameras.
Setting up equipment, including LCDs, projectors, video conferencing systems, AV racks, and cabling and clean wire dressing on the field.
Custom termination and repairing of audio & video copper cables such as: XLR's, RJ45s, DB9's, BNC, Phoenix, 3.5 mm etc.
Running new copper cable drops, wiring, and wiring terminations as well as being able to test and successfully confirm new cables are terminated correctly.
Work with end users and customers to review issues being reported remotely, over the phone, and or in person.
Coordinating with vendors for additional 2nd & 3rd tier troubleshooting support.
Scheduling and tracking repairs for hardware or RMAs for nonrepairable hardware.
Coordinating with customers for status updates and repair timelines.
Escalation for end user next Level support for any open issues that cannot be resolved.

Qualifications:

4 Years' minimum experience with AV industry installation and or support.
College associate degree or Higher preferred.
CTS or Comparable AV Certifications are not required but are highly recommended.
Good understanding of audio & video signal flow.
Good troubleshooting skills to pinpoint failures in a system.
Ability to be creative and think quickly to find and resolve issues.
Ability to troubleshoot hardware for all major AV OEMs: Extron, Crestron, AMX, Shure, Dante, Biamp, etc.
Ability to work independently and manage conflicting time constraints.
Must have a current California Driver's License & clean driving record.
Be proficient in Windows Operation System use and Excel, and Word.
Able to lift 50 lbs. safely daily.
Able to climb ladders safely daily.
Organizational skills, good typing, and data entry skills.
Must have good written and verbal communication skills.
Professional, friendly, respectful, and have a good attitude.
Pass background and drug tests.
Honest and trustworthy.
Must be able to work an open 1st shift schedule early as 6:00 AM and Flexible to work OT.