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    Server - Madison, United States - The Marcus Corporation

    The Marcus Corporation
    The Marcus Corporation Madison, United States

    1 week ago

    Default job background
    Description

    POSITION PURPOSE:
    Service of food and/or beverage to include the order taking and delivery of any food and/or beverage items.

    This task is to be handled in a friendly, courteous, helpful, timely, and professional manner resulting in a very high level of guest satisfaction.


    ESSENTIAL FUNCTIONS:

    • Checks station before, during, and after shift for proper set-up and cleanliness.
    • Greets the guests in a friendly and courteous manner and explains any specials and/or restaurant promotions for guest awareness, discusses water choices - bottled or tap.
    • Presents bread presentation explaining each side option.
    • Records the details of the order from the guests, repeating the order to the guest to check for accuracy. Up sells with each opportunity.
    • Inputs the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed using course buttons as needed.
    • Retrieves orders from Food Runner, ensuring all items are to specifications. Abides by all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages.
    • Remove table crumbs and silver as used. Replaces napkin if guest exits from table.
    • Replenishes beverages as necessary and checks with guests for overall satisfaction.
    • Presents dessert menu and markets and serves upon request any dessert items or specialty coffees.
    • Presents the check to guests promptly.
    • Collects payment for check.
    • Supplements the server assistants in clearing and resetting tables.
    • Supplements server assistants for assisting with food quality, garnishments, and traying of all food items.
    • Performs all assigned side work to include replenishing condiments and restocking service areas.
    • Performs any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
    • Folds napkins at the beginning and end of shift.
    • Stock all areas with ice and linen at beginning and end of shift.
    • Transport spoiled linens at the end of the shift.
    • Assist host(ess) when needed in regards to greeting guest, taking and retrieving coats and answering telephones.
    • Polish glassware and silverware.
    • Restock wines at end of shift.
    • Perform other duties as assigned.

    POSITION REQUIREMENTS:

    • Must have high level knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
    • Knowledge of the appropriate table settings, service-ware, and menu items.
    • Ability to read, write, and speak the English language sufficient to understand menus, special promotions, record orders, communicates with guests to explain and record orders.
    • Ability to remember, recite, and promote the variety of menu items.
    • Ability to transport large trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift.
    • Ability to operate a keyboard and learn Point of Sales procedures to pre-check orders and close out the check.
    • Prior food and beverage experience required. Prior hospitality experience preferred.
    • Ability to maintain appropriate uniform guidelines.
    • Ability to learn wine varieties, vintage and labels.
    • Ability to learn 5 tiers of liquor, cordials, and appropriate glassware.
    • Ability to maintain standards of service, cycle of service and all departmental standards.
    • Knowledge of proper etiquette.
    Equal Opportunity Employer
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