- Fri, 9 am 5:30 pm, with occasional rotating weekend coverageNationsBenefits is an Equal Opportunity Employer.
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Supervisor, Operations
1 week ago
SYSCO Miami, United StatesCompany: · US1490 North Star Seafood, LLCZip Code: · 33178Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 2 YearsEmployment Type: · Full TimeTravel Percentage: · COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco' ...
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Operations Supervisor
3 weeks ago
Menzies Aviation, plc Fort Lauderdale, United StatesAs a Menzies Aviation Operations Supervisor, you will be responsible for effectively planning and communicating aircraft parking configuration for the Airport. The operations supervisor will direct the remote parking of aircraft and the plan to deliv Operations Supervisor, Operat ...
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Operations Supervisor
3 weeks ago
Steak n Shake Fort Lauderdale, United StatesSteak 'n Shake S UNIVERSITY DRIVE [Assistant Restaurant Manager] As a Restaurant Operations Supervisor at Steak 'n Shake, you'll: Execute a daily review of all areas of the restaurant ensuring the facility is radiant; Constantly move through the restaurant coaching and directing ...
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Operations Supervisor
2 weeks ago
Titan America Fort Lauderdale, United StatesTitan Florida has an excellent opportunity for an Operations Supervisor in Tri-County. This salaried exempt position reports to the Tri-County Operations Manager. The Operations Supervisor works independently and is responsible for providing direction and leadership for an assign ...
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Operations Supervisor
3 weeks ago
Menzies Aviation Fort Lauderdale, United StatesAs a Menzies Aviation Operations Supervisor, you will be responsible for effectively planning and communicating aircraft parking configuration for the Airport.The operations supervisor will direct the remote parking of aircraft and the plan to deliver aircraft to the gate. They w ...
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Operations Supervisor
5 days ago
Titan America Fort Lauderdale, United StatesTitan Florida has an excellent opportunity for an Operations Supervisor in Tri-County. This salaried exempt position reports to the Tri-County Operations Manager. The Operations Supervisor works independently and is responsible for providing direction and leadership for an assign ...
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Operations Supervisor
1 week ago
Titan America Fort Lauderdale, United StatesPress Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Select how often (in days) to receive an alert: · Titan Florida has an excellent opportunity for · an · Operations Supervisor · in Tri-County. This salaried exempt position reports to ...
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Operations Supervisor
5 days ago
Menzies Aviation Fort Lauderdale, United StatesAs a Menzies Aviation Operations Supervisor, you will be responsible for effectively planning and communicating aircraft parking configuration for the Airport. The operations supervisor will direct the remote parking of aircraft and the plan to deliver aircraft to the gate. They ...
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Operations Supervisor
2 weeks ago
Menzies Aviation Fort Lauderdale, United StatesAs a Menzies Aviation Operations Supervisor, you will be responsible for effectively planning and communicating aircraft parking configuration for the Airport.The operations supervisor will direct the remote parking of aircraft and the plan to deliver aircraft to the gate. They w ...
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Operations Supervisor
1 week ago
Jackpocket Fort Lauderdale, United StatesJackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. We're creating a more convenient, fun, and responsible way to play the lottery by mo ...
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Operations Supervisor
1 week ago
Jackpocket Fort Lauderdale, United StatesJackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. We're creating a more convenient, fun, and responsible way to play the lottery by mo ...
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supervisor, operations
3 weeks ago
Crowley Fort Lauderdale, United StatesSUMMARY: Responsible for supervising the safe discharge, organization, storage, and movement of cargo through the terminal. · GENERAL RESPONSIBILITIES: Responsible for vehicle and trailer inspection and related programs. Assist in properly planning and coordinating stevedoring a ...
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Operations Supervisor
3 weeks ago
Broward County Public Schools Fort Lauderdale, United StatesPOSITION GOAL · To effectively manage Production Control operators. · ESSENTIAL PERFORMANCE RESPONSIBILITIES · MINIMUM QUALIFICATIONS & EXPERIENCE · * An earned associate's degree in computer science, information technology or related field from an accredited institution. · * A m ...
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Operations Supervisor
1 week ago
Jackpocket Wilton Manors, United StatesJackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. We're creating a more convenient, fun, and responsible way to play the lottery by mo ...
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Operations Supervisor
1 week ago
Jackpocket Wilton Manors, United StatesJob Description · Job DescriptionJackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. We're creating a more convenient, fun, and responsi ...
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Ltl Freight Operations Supervisor
4 days ago
TForce Freight Pompano Beach, United StatesTForce Freight, a leader in the LTL trucking industry, is currently seeking a Full Time Operations Supervisor to oversee the day to day operation of the dock staff and dock functions. This individual is directly involved in all phases of the dock operation including, but not limi ...
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Operations Supervisor
1 week ago
Jackpocket Wilton Manors, United StatesResponsibilities · All responsibilities of an Operations Associate – performing OA duties may be required during busy periods · Act as a manager-on-duty (MOD) managing scheduling, employee attendance, clock-ins, and breaks · Supervise all regular fulfillment center staff needs a ...
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Financial Operations Supervisor
3 weeks ago
UHY LLP, Certified Public Accountants Fort Lauderdale, United StatesA great UHY client is seeking a Financial Operations Supervisor - Shared Services to join their team. The ideal candidate will have experience with variance analysis, WIP/Aging reports, and helping provide analysts with direction. · The Financial Operations Supervisor role is a h ...
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Financial Operations Supervisor
3 weeks ago
UHY LLP Fort Lauderdale, United StatesA great UHY client is seeking an · Operations Supervisor · to join their team. The ideal candidate will have experience with variance analysis, WIP/Aging reports, and helping provide analysts with direction. · The · Operations Supervisor · role is a hybrid position, with 3 d ...
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Financial Operations Supervisor
3 weeks ago
UHY LLP Fort Lauderdale, United StatesA great UHY client is seeking a Financial Operations Supervisor - Shared Services to join their team. The ideal candidate will have experience with variance analysis, WIP/Aging reports, and helping provide analysts with direction. · The Financial Operations Supervisor role is a ...
Member Experience Operations Supervisor - Fort Lauderdale, United States - NationsBenefits
Description
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions.
We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.
Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.
We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike.
Our goal is to transform the healthcare industry for the better We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
Primary ResponsibilitiesResponsible for the day-to-day supervision of the call center operations workforce to ensure the highest levels of member experience service, productivity, and Member/Client satisfaction is achievedPerform assigned tasks that enable the constant monitoring of service levels and performance adherence that ensures efficient call volume handling.
Supervises agent adherence of all standard operating procedures, departmental policies, and Compassionate Care principlesEnsures prompt attention and complete satisfaction of Member requests in a professional and timely manner with emphasis on first-call resolution achievement objectivesEnsures inbound calls are answered in accordance with individual Client Brand Service Standards and consistently meets or exceeds Quality Assurance criteria requirementsKnowledgeable of team members' KPI metrics and provides ongoing coaching to ensure process flow and team performance are aligned with goals and objectivesWorks with the Quality Assurance team to ensure proper servicing techniques are deployed and all Member interactions result in the highest levels of satisfaction and optimized Member benefit utilization.
Utilizes all dashboard tools and metrics to monitor and evaluate call flow, determine and adjust coverage based on business demandsProvide direct agent assistance and response to all requests for assistance and guidanceProvide knowledge and in-depth advice for each line of business we serve; hearing, OTC, PERS, and Insurance.
Assist MEAs to resolve Member inquiries at the first point of contact, whenever possible, making it easy to do business with NationsBenefits.
Ability to remain confidential with all proprietary informationAdherence to all NationsBenefits, HIPAA, and MCO / Medicare guidelinesPerforms additional duties as assigned by Management based business demandsAbility to motivate, engage and lead a team of call center professionals in an on-site or remote workforce environmentAbility to work well under pressure in a highly dynamic and fast-paced environmentAbility to work independently and capable of exercising excellent judgment to resolve operational and Member related issues that ariseEngaging, compassionate, energetic, and enthusiastic attitude requiredExcellent verbal and written communication skillsAbility to work a flexible schedule based on operational demands (day, night, weekends, holidays)Skill RequirementsAssociate's or Bachelor's Degree preferred, or equivalent work experience required3+ years of Contact Center experience required, preferably in the Health Care industry1+ years of Supervisory experience preferredProficient in technologies related to contact center operations preferred (Mitel, Ignite, CRM, ADP, Litmos, Panviva)Highly Proficient in Excel, Word, and PowerPoint applicationsWork Schedule:
Mon