Application Administrator - Madison, United States - Gordon Flesch Company

Gordon Flesch Company

Verified Company

Madison, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH.

The Gordon Flesch Company strives to recognize and appreciate our associate's commitment, creativity, and the results they deliver every day for our customers and the community.

Salary for this position is based on level of experience.

In this role you will:

Participate in problem management activities such as issue resolution and root cause analysis
Maintain the helpdesk ticket queue, ensuring issues are addressed in a timely fashion, escalating when necessary and routing tickets to team members and/or vendors as appropriate
Promote changes adhering to IS and Corporate policies and procedures
Collaborate daily with the appropriate IS team members to resolve reported issues and implement assigned projects
Develop work plans and track/report status of assigned projects and tasks
Maintain current knowledge and continues education of relevant technologies

You should have:

Bachelor's degree in MIS or other related field or 4 years of related experience with a high school diploma/equivalent
Experience with system analysis and design
Experience with the Microsoft Suite (i.e. Word, Excel, Visio)
Ability to provide written and verbal communication with technical and nontechnical personnel
Ability to work in a teamoriented, collaborative environment
Able to support off hours processing
Exceptional customer service
Ability to lift up to 25 pounds

Preferred Qualifications:

Experience with salesrelated business products, such as ERPs, CRMs, and ECMs
Experience with T-SQL
Experience with IIS
Experience with XML
Knowledge of REST and JSON
Experience working with API's
Experience with ticket tracking software

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, Holiday Time, Tuition Reimbursement, 401(k) and 401(k) match, a Wellness Program and many more

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)