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    Front Desk Supervisor - San Diego, United States - Stanford Hotel Group

    Stanford Hotel Group
    Stanford Hotel Group San Diego, United States

    3 weeks ago

    Default job background
    Full time
    Description

    ** Front Desk Supervisor - Full Time**

    **Job Category****:** Front Office **Requisition Number****:** FRONT05172 Showing 1 location **Job Details**

    **Description**

    As Front Office Supervisor, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial responsibility.

    MUST BE AVAILABLE TO WORK A VARIED SCHEDULE INCLUDING WEEKENDS AND HOLIDAYS. NIGHT AUDITOR EXPERIENCE A PLUS. This position is full time.

    **Benefits**

    Medical (Anthem, Kaiser or Simnsa)

    Dental (Aetna)

    Vision (VSP) and Life (The Hartford)

    Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)

    401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)

    Vacation and Sick Pay

    Free Parking at the hotel ($175 value)

    Meal allowance per 8hr shift ($5 per meal period)

    Room Discounts with any Marriott Brand Hotel (31 different brand globally)

    Additional Room Discounts for select hotels within portfolio

    Two pairs of slip resistant shoes a year

    We are known as one of the best hotels in Downtown San Diego due in large part to the way we not only care for our guests, but our associates as well. Our mission is for our hotel to be a place where our associates would love to stay and our guests would love to work

    The Front Desk Supervisor will be responsible for the daily activities of the Front Office and its staff. The Front Office is the hub of guest contact and the ideal candidate will be an outgoing individual who loves to converse with people from all over the world. The following is just a few of the responsibilities of the position:

    Welcome and register guests expeditiously, provide information to guests as needed or requested, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.

    Check departing guests out of the hotel as per hotel procedures.

    Monitor GXP throughout shift for customer care cases, guest chats and work orders.

    Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.

    Resolve guest problems and complaints.

    Answer main phone lines and assist/direct guests where needed.

    Ensures total guest satisfaction.

    Job Requirements:

    High school graduate. Some college preferred.

    Must have 3-4 years customer service

    Must have 1-2 years of supervisory experience

    Previous front desk agent, front desk supervisor and night audit experience preferred.

    Previous experience at a Marriott brand using PMS system a plus.

    The San Diego Marriott Gaslamp Quarter provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The San Diego Marriott Gaslamp Quarter is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact us at or email to let us know the nature of your request.

    **Skills**

    **Required**

    **Customer Service** *Advanced* **Preferred**

    **Time-Management** *Intermediate* **Teamwork** *Advanced* **ONQ** *Some Knowledge* **Problem Solving** *Intermediate* **Organized** *Some Knowledge* **Multi-Tasking** *Intermediate* **Detail Oriented** *Intermediate* **Critical Thinking** *Some Knowledge* **Conflict Resolution** *Some Knowledge* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

    **Required**

    High School or better.

    **Preferred**

    Some college or better in Hospitality Management.

    **Experience**

    **Required**

    **2 years:** Front Office/Guest Service

    **2 years:** Hotel

    **2 years:** Customer Service

    **Preferred**

    **1 year:** Front Office Supervisor

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