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    Service Logistics Coordinator - Charlotte, United States - Carolina CAT

    Carolina CAT
    Carolina CAT Charlotte, United States

    4 weeks ago

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    Description

    Summary

    The Service Logistics Coordinator is responsible for ensuring that the return to ready process maintains efficiency by coordinating the logistics of machines and bulk between the yard, technicians, and customers or drivers. The Service Logistics coordinator is also responsible for maintaining the yard and bulk inventory in accordance with the Green Tag Ready process and 6S standards.

    Essential Functions

  • Inspect and check every machine going on and coming off rent in accordance with rental procedures and guidelines, documenting and filing all necessary paperwork.
  • Interacts with customers, internal and external, drivers and other branches
  • Work closely with the Rental Coordinators to provide fast, efficient service to our customers
  • Properly match up machines with required bulk for each rental
  • Ensures that bulk inventory is properly stored and records are accurate.
  • Inspects returned machines for damages, fuel, hours and photographs any potential customer damages and loads into the iRental Inspect Application
  • Inspects turned machines for Quality Control and updates statuses in iRental
  • Ensures the Return-to-Ready process is adhered to including Rent Ready Tag program
  • Keeps Rent Ready line/yard organized, including bulk and rental shop facilities
  • Assists Rental Coordinator with daily delivery/pickup schedule, to include ordering permits, contacting customers when drivers are in route, and receiving equipment in iRental when the driver or customer returns a rented machine
  • Helps in shop as needed with equipment washing, turns, repairs, etc.
  • Other duties as assigned

    • Supervisory Responsibilities

    This job has no supervisory responsibilities

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

    Education and/or Experience

  • High school diploma/certificate or equivalent.
  • Minimum of three years of experience in a similar position.
  • Ability to read, write, speak and understand the local language, reads and comprehends technical data/service manuals and writes legibly.
  • Ability to lift a minimum of 70 pounds.
  • Ability to stand for extended periods of time, perform repetitive bending tasks and achieve required torque specifications per manufacturer's repair procedures.

    • Computer Skills

    Must have keyboarding skills.

    Certificates, Licenses, Registrations

    Valid driver's license

    Workplace Requirements

    The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Demands

    While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, bend, kneel, crouch, or crawl and taste or smell. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Employee must operate equipment in a safe manner.

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