-
Client Service Specialist
3 hours ago
Relation Insurance, Inc. Williamsburg, United StatesWHO WE ARE - Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic cul Client Service, Specialist, C ...
-
Emergency Services Specialist
4 days ago
Colonial Behavioral Health Williamsburg, United StatesSalary: Depends on QualificationsLocation : Williamsburg, VAJob Type: Full TimeJob Number: 103866Department: Emergency ServicesOpening Date: 01/25/2024Job Description Colonial Behavioral Health provides opportunities for recovery to individuals and their family members in the are ...
-
Certified Peer Support Specialist
8 hours ago
Evolution House Williamsburg, United StatesEvolution Recovery Services is a growing leader in addiction treatment services. We provide care in the Williamsburg area touching the lives of men in recovery. · Our employees believe we are creating a better world where lives and communities are made whole again through compreh ...
-
Professional House Cleaner
1 day ago
Home Clean Heroes of Peninsula Williamsburg, United States**About Us** · Join Home Clean Heroes as a cleaning specialist and enjoy between an $ $18 HOURLY RATE (depending on background), along will quality paid training, a company car while working, no nights or weekends, paid holidays, paid vacation, health coverage and retirement plan ...
-
Part or Full Time House Cleaner
1 day ago
Home Clean Heroes of Peninsula Williamsburg, United States Full time**About Us** · Join Home Clean Heroes as a cleaning specialist and enjoy an $13 - $17 HOURLY RATE, along will quality paid training, a company car while working, no nights or weekends, paid holidays, paid vacation, health coverage and retirement plan. · Home Clean Heroes is not y ...
-
Hotel Specialist
1 week ago
Velocity Ventures Williamsburg, VA, United States FreelanceARWA Personaldienstleistungen GmbH is a leading personnel service provider with a nationwide network of branches. · On behalf of our client, we are currently looking for motivated and dedicated employees as **Hotel Specialists (m/f/d)** in **Recklinghausen**, starting as soon as ...
-
Omega Innovations James City, United StatesJames City Database, 3rd level support, operating systems, implementation, software packaging, Microsoft SQL Server, application development, IT, Microsoft Windows, IT security, application support · The district of Erding is an attractive and growth-oriented district northeast o ...
-
Specialist in Visceral Surgery
2 hours ago
BlueSky Innovations Jamestown, United StatesFor our client, an academic teaching hospital, we are currently seeking a SPECIALIST IN VISCERAL SURGERY (M/F/D) in the greater Landshut area. THE OFFER: * Challenging and diverse work as a specialist (m/f/d) in a multidisciplinary team * Wide range of services including minimall ...
-
Sales Support Employee
2 hours ago
Velocity Solutions Jamestown, United StatesWe are a family-owned company operating in the third generation - owner-managed and independent. Our customers are professionals from the trades and retail industries. As a specialist wholesaler for flooring, paint, walls, and tools, we provide strong service and selected brands. ...
-
Phoenix Technologies Jamestown, United StatesAbout valantic GmbH: · You probably know that we stand for the "digital now". We show our customers what is possible in digitalization today - from strategy to tangible implementation. · Our range of services includes Financial Services, Customer Experience, Business Analytics, S ...
-
Strategic Purchaser
2 hours ago
Atlas Dynamics Jamestown, United StatesStrategic Purchaser (m/f/d) Job Scope: Full-time (39 hours) Contract Type: Permanent Start Date: As soon as possible Job ID: Classification: Attachment 02, Group 04A to 03 - according to AVR calculator Workplace: Central Caritas Munich and Freising e.V., Hirtenstraße 4, Munich We ...
-
Technical Services Specialist
12 hours ago
City of Hampton, VA Hampton, United StatesFunction Perform as a Technical Services Specialist with primary duties as a Master Electrician and Assistant Production Manager. Examples of Work Installs, tests, and repairs electrical services and a variety of electrical equipment such as t Technical, Electrician, Specialist, ...
-
Office Services Specialist
6 days ago
Virginia Department of Human Resource Management Mathews, United StatesOffice Services Specialist · Job no: · Work type: Full-Time (Salaried) · Location: Gloucester, Virginia, Mathews, Virginia, Middlesex, Virginia · Categories: Administrative Services · Title: Office Services Specialist · State Role Title: Administrative and Office Specialist I ...
-
Technical Services Specialist
1 day ago
City of Hampton, VA Hampton, United StatesPerform as a Technical Services Specialist with primary duties as a Master Electrician and Assistant Production Manager. Installs, tests, and repairs electrical services and a variety of electrical equipment such as transformers, panel boards, disconnect switches, motor starters, ...
-
Nebula Ventures Mathews, United StatesHello, we are the manufacturer of the most creative and innovative gummy candies, from the worldwide classic Sour Glow Worms to the unique Burgers and Eyeballs, as well as the vegan Dinorex and the gamer-inspired Bytes. Our 2,200 employees in Germany, Spain, China, France, and th ...
-
Family Services Specialist I
12 hours ago
State of Virginia Urbanna, United StatesHiring Range: $36,993.00 to $45,000.00 · Full Time or Part Time: Full Time · Additional Detail · Title Description- Family Services Specialist I represents the entry level employees working under close supervision while being trained in program areas such as, Adult/Adult Protecti ...
-
Photographic Services Specialist, Entry
22 hours ago
Chenega MIOS SBU Newport News, United StatesPhotographic Services Specialist, Entry - Level · Ft. Eustis, VA Join our Talent Network · Photographic Services Specialist, Entry - Level, On-Call · C-CABS · Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for ...
-
Video Services Specialist III
18 hours ago
Chenega MIOS SBU Newport News, United StatesVideo Services Specialist III · Ft. Eustis, VA Join our Talent Network · Video Services Specialist III · C-CABS · Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is e ...
-
Registered Dietitian
9 hours ago
Fresenius Medical Care Gloucester Point, United States Full timePOSITION FEATURES:Full Time: RD- 36 Hours Per Week · Full Benefits Included · State Licensure Required · PURPOSE AND SCOPE: · Provides nutritional services for the facility's in-center and home patients as applicable in order to maximize the patient's nutritional status and impro ...
-
Training for Specialist in Warehouse Logistics
20 hours ago
Phoenix Industries Yorktown, United StatesTraining in the "Finsterwalder Family Of Logistics" at Yorktown · For over 80 years, the Finsterwalder Group has been providing transport, logistics, warehouse, and fulfillment solutions as a service for national and international clients. Sustainable business growth and creative ...
guest service specialist - Williamsburg, United States - Colonial Williamsburg Company
Description
** GUEST SERVICE SPECIALIST**
**Job Category****:** SALES & SERVICES **Requisition Number****:** GUEST01357 Showing 1 location **Job Details**
**Description**
PRIMARY FUNCTION:
Ensures that visitors select the ticket that allows them to tailor the Colonial Williamsburg experience to best meet their needs while also maximizing revenue. Handles and counts money, processes prepaid and consignment sales, operates a computer and cash drawer. Ensures that all income is collected and secured. Assures a quality visitor orientation process by providing information necessary for the optimum Historic Area experience. Responds to customer requests and questions regarding Colonial Williamsburg tickets and programs. Provides exceptional customer service.
WORK TO BE PERFORMED:
Provides exceptional customer service by:
Representing the Colonial Williamsburg Foundation as the first person our visitors meet.
Welcoming visitors and assessing visit requirements.
Providing information to meet visitor needs.
Using a computer to access the CW Intranet in order to research visitor questions and provide information.
Assisting in the selection of admission tickets and programs.
Using a Mobile Ticket Unit to sell special program tickets in the Historic Area
Ensuring the needs of the disabled are met.
Troubleshooting and resolving routine customer problems and complaints.
Operating an automated ticketing system accurately; meeting all proficiency requirements.
Opening and closing the Visitor Centers public spaces and satellite locations.
Entering accurate customer profile information into the ticketing system.
Monitoring and controlling the flow of traffic through the theaters and in queues.
Operating the theaters and introducing films.
Maintaining the stock of supplies needed by visitors.
Working a variety of assigned locations to include indoor and outdoor sites.
Conducting surveys at the Visitor Center and in the Historic Area.
Generate revenue by:
Persuading visitors to purchase admission and program tickets.
Promoting Colonial Williamsburgs retail sales, lodging, and dining facilities.
Selling general admission and special program tickets across the counter or by phone.
Asking guests if they would like to make a donation to the Foundation
Processing all discounts and sales promotions while adhering to all policies and procedures.
Accurately processing consignment vouchers and posting payments to appropriate accounts.
Maintaining accuracy in cash handling and all other forms of payments.
Validating advance ticket sales.
Accurately creating customer profiles.
Create a positive work environment by:
Maintaining constructive relationships.
Taking initiative to make things better.
Leading by example.
Following departmental policies and procedures.
Maintain and enhance the skills and knowledge required by:
Attending Colonial Williamsburg programs.
Participating in internal and external training programs.
Attending department meetings and briefings.
Perform other duties as assigned.
QUALIFICATIONS:
Possess or has the potential to gain quickly the core competencies usually gained through completion of a high school education/G.E.D. Successful completion of training and demonstration of ability on point of sale computer system. Ability to work a variety of locations and shifts, including nights, weekends and holidays.
Possess the following skills and abilities:
Excellent verbal and written communication skills.
Ability to quickly learn the geography of the area in order to provide comprehensive directions.
Ability to assimilate large amounts of information and organize it to respond to visitor needs.
Ability to follow oral and written instructions.
Work individually and as a team member.
Ability to lift and carry 25 pounds.
Ability to stand and walk for extended periods and distances.
Ability to solve problems, make decisions and handle multiple priorities.
Ability to present verbal information to individuals and large groups.
**Benefits:**
Beautiful historic setting
Competitive benefits for eligible employees include:
health insurance
pension plan
vision plan
medical and dependent care flexible spending accounts
Sick, vacation, and holiday pay
401(k) plan with a portion of contributions matched
life insurance
long-term disability
accidental death and dismemberment insurance
group travel accident insurance
**About Colonial Williamsburg:**
From our Historic Area to Hotels, Colonial Williamsburgs mission that the future may learn from the past is part of everything we do. The Colonial Williamsburg Foundation is a private, not-for-profit educational institution welcoming guests to the worlds largest living history museum which brings the past to life through museum theater, 18th-century trades, historic sites, and more. The Foundation also includes two world-class art museums, featuring the nations premier folk art collection, plus the best in British and American fine and decorative arts from The Colonial Williamsburg Company boasts a rich history as well, having hosted and entertained guests from around the world with an impressive collection of amenities including our hotels, guest homes, food and beverage outlets, championship golf courses, and spa & fitness center.
**Our Team:**
Universal acceptance for everyone, everywhere is at the heart of the Colonial Williamsburg Foundation. We promote diversity & inclusion of thought, culture, and background, which connects our entire team. As such, Colonial Williamsburg is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
