Partnerships Associate, Customer Success Manager - New York - Level All

    Level All
    Level All New York

    1 week ago

    Description

    Partnerships Associate, Customer Success Manager

    Level All is a fast-growing media and technology company. We build intelligent products and engaging content that guide US high school and college students to a professional career with confidence. We are unlike any other company in our market. Our platform, tools, content, and network of partners for students, educators and counselors deliver a personalized, engaging, actionable journey to every student. We partner with Sponsors to provide our products for free for students in underprivileged communities. Learn more at

    Level All is looking for a highly driven and mission-focused Customer Success Manager (CSM) to join our Sales and Partnerships team. In this role, you will be responsible for onboarding signed clients onto the Level All platform and working with key partner stakeholders to generate student conversion and engagement, and partner excitement. You will report to our sales leadership team and play a critical role in growth of Level All. This is a temporary position for three months with the potential to become full-time regular employment (FTE).

    Responsibilities:

    • Manage the entire school relationship from onboarding through regular email, phone, and onsite touch points to generate strong partner satisfaction.
    • Serve as the primary point of contact for superintendents, principals, school counselors and other leaders at our partner organizations.
    • Develop and track annual goals aligning with organizational mission, vision, and strategic plan, including analyzing partner data to monitor student and family participation.
    • Provide product feedback, recommend future opportunities and continuous improvement across school partners.
    • Identify opportunities for growth within the partner.
    • Support the team in improving processes and systems for organization partners.

    Qualifications:

    • 2+ years experience
    • Work in education or an education-related organization as a high school educator, high school counselor, or college access counselor is preferred, but not required.
    • Prior experience in Partner Success/ Partnerships role preferred, but not required.
    • Ability to travel to schools for onboarding meetings, general touch points, and professional development support.
    • Proven flexibility to learn and work with new technology and systems.
    • An organized self-starter who can work independently as well as collaboratively with a team.
    • Excellent verbal and written communication skills.
    • Great attention to detail and time management skills.
    • Outstanding interpersonal skills and ability to build lasting relationships with school counselors and school leadership.
    • Passion for improving outcomes for high school students through education.
    • Bachelor's degree or equivalent experience.

    The annual OTE compensation range for this position is $100,000 $130,000. This represents base salary + expected incentive-based compensation. Ultimately, we will consider location, skills, relevant experience, and other job-related factors in determining our offer. Level All does not provide work authorization and/or visa sponsorship. Level All is an Equal Opportunity Employer.

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