Technical Support Representative - Milwaukee, United States - BRADY WORLDWIDE INC

BRADY WORLDWIDE INC

Verified Company

Milwaukee, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who we are:

Why work at Brady:

A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.

Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed.

And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back.

Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

What we need:

What you'll be doing:

Strives to maintain service levels set forth by the Technical Support Supervisor.
Provides answers to customers by identifying and troubleshooting problems, research answers, and guide customers through corrective action steps.
Consistently captures and documents product issues and suggestions for product improvements from endusers and distributors to be passed on to the appropriate marketing managers through a CRM system.
All department personnel will constantly upgrade skills to keep pace with products within their responsibility with opportunities to grow in the role and potential to advance to the intermediate rep position.
Company and division safety policies are understood and followed, as well as general housekeeping procedures.
Teams and task forces, of which the individual is a member, contribute to the department or divisional goals.
Jobspecific training is provided at intervals agreed upon by the Technical Support Supervisor.
The division's proprietary and confidential information is recognized and protected. Help maintain technical integrity and timeliness of the Product Information Database (Knowledgebase).
Demonstrates effort and initiative towards achieving and maintaining the "World Class" service status for Brady America.

What you'll need to be successful:

High School or Equivalent
Some experience in Customer/Technical Support or equivalent job related experience
Exceptional verbal, written, and listening communication skills, with multitasking capabilities on a daily basis.
Puts the customer at the center of everything and maintains customer focus
Ability to multitask, pay attention to details, and work under pressure.
Champions changes in the workplace
Team player; willing to share job knowledge
Proactive approach
Independent learning
Receptive to coaching and constructive feedback Passionate about self development
Effective time management and prioritization
Problem identification and solutions to identify rootcause for sustainable problem solving
Builds relationships and collaboration with other departments
Strong willingness to assist customers.
Ability to learn new technology quickly, with detailed troubleshooting ability for customer solutions.
Must have a working knowledge of; Microsoft operating systems and Office products, with other software and hardware skills.