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    IT Operations Engineer - Dallas, United States - LTK USA

    LTK USA
    LTK USA Dallas, United States

    1 week ago

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    Description

    Job Description

    Job Description

    LTK's mission is to empower the world's premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we're looking for team members who want to create, innovate and disrupt an industry.

    We empower our team members to drive innovation, create value, and continue to spearhead the creation of this industry — a game changer when it comes to career growth.

    Position title: IT Systems Engineer

    Location: Dallas, TX

    LTK's mission is to empower the world's premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we're looking for team members who want to create, innovate and disrupt an industry.

    We empower our team members to drive innovation, create value, and continue to spearhead the creation of this industry — a game changer when it comes to career growth.

    About the role

    LTK is hiring an IT Systems Engineer reporting to the Director of IT. In this role, you will be joining the IT team to help build and scale the IT department to support LTK's rapid growth. You will administer IT systems, perform endpoint management, and provide end-user support for LTK users in our Dallas-based office and a globally distributed remote workforce (700+ team members). The LTK IT environment is built on modern SaaS services and the public cloud. This role will be responsible for the administration of systems and services including (but not limited to) Google Workspace, Slack, Zoom, Jamf, Jira, Confluence, and Dropbox, as well as Apple macOS and Windows computing devices.

    How you will make an impact

    • Provide remote (USA, Europe, Asia) and in-person technical support in Dallas to LTK users (software, hardware, etc.)
    • Provide equipment logistics support (configuring and deploying equipment, handling returns, break/fix support, etc.)
    • Handle employee and contractor lifecycle management tasks (onboarding, offboarding, moves/adds/changes, etc.) in coordination with the People (HR) team
    • Assist in and contribute to the creation of IT processes, procedures, and documentation
    • Assist in the administration of systems such as Google Workspace, Slack, Zoom, Jamf, Jira, Confluence, and Dropbox
    • Work with IT & Security to provide audit and reporting support
    • Work within ITIL and ITSM established best practices
    • Own assigned internal projects that will optimize the IT infrastructure and associated workflows
    • Proactively monitor enterprise systems to ensure they are protected and functioning properly, including the response to threats, vulnerabilities, or issues identified by endpoint protection and monitoring systems
    • Maintain equipment and software inventory within respective asset management systems and in line with established LTK policies and procedures
    • Research and evaluate emerging technologies that can positively impact IT services provided to staff when appropriate and as assigned
    • Handle day-to-day IT Operations-related tasks.

    What you will bring to LTK

    • 5+ years of experience in IT systems administration and providing end-user support
    • Strong background and experience with Apple macOS and Microsoft Windows
    • SaaS Support & Administration (Google Workspace, Slack, Zoom, Okta, Atlassian, etc.)
    • Experience working in SaaS-first companies
    • Excellent verbal and written communication skills
    • Experience with Asset Management solutions such as Asset Panda, Freshservice, etc.
    • This role requires local travel within the Dallas metroplex to shipping centers, tech support centers, and other venues (mileage reimbursement provided)
    • Possession of an automation mindset - repeatable tasks should be automated
    • Demonstrated ability to act with urgency to accomplish business needs
    • Ability to interact professionally with a diverse group of employees, including engineers, managers, leaders, etc.
    • Bonus Areas of Expertise
      • Support experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)
      • Experience in providing support to international users in differing time zones
      • Background and experience in administering Mobile Device Management systems such as Jamf, Kandji and Microsoft Intune
    • A mindset focused on seizing opportunities and moving with urgency
    • Dedication to fierce prioritization and operational excellence
    • Adaptability to a dynamic, fast-moving environment
    • A growth mindset and openness to feedback
    What we offer
    • The opportunity to be part of the leading global company in creator commerce
    • A remote-first, productivity-first environment
    • Competitive compensation and benefits package to meet the needs of you and your family
    • 401(k) with LTK company matching
    • Medical Insurance, Vision Insurance, Dental Insurance
    • Paid Maternity Leave and Paid Paternity Leave
    • Summer Fridays and Flexible PTO
    About LTK

    Founded in 2011, LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content. The full-service platform connects brands, creators, and shoppers with a world-class shopping app and trusted tools and technology that make content instantly shoppable. Today, premium lifestyle creators in 160+ countries drive more than $4 billion+ in annual retail sales through their LTK Shop profiles. More than 40 million consumers turn to LTK Shops in the LTK shopping platform each month to find inspiration and instantly shop the styles recommended by their favorite creators. More than 7,000 retailers and 1M brands partner with LTK to gain access to its global creator network for content that converts against performance-driven, cross-channel KPIs. LTK is headquartered in Dallas, TX, and currently operates on five continents.

    Our mission

    To empower the world's premium lifestyle Creators to achieve maximum economic success.

    Our values
    • Here to win
    • Commit to the journey
    • Work well
    Commitment to diversity

    LTK believes diversity, equity, and inclusion are fundamental obligations that strengthen our team. We employ a diverse, multi-disciplinary team to build a meaningful company and culture.

    For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment.

    Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees.

    LTK is an Equal Opportunity Employer. #LI-Remote

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