Level 1 IT Help Desk Analyst - Conyers, United States - Smart IMS

Smart IMS Conyers, United States

1 week ago

Description

Company Description

Job Description

Job Responsibilities

Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications:

High School diploma or GED
Six months of IT Level 1 support experience handling customers, questions, and complaints, and/or providing information in a call center environment.

Qualifications

Preferred Qualifications

1+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS

Skill

Required / Desired

Amount

of Experience

Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

Required

Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.

Required

1

Years

Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.

Required

1

Years

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Required

1

Years

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Required

1

Years

IT Help Desk Call Center exp

Required

Additional Information

All your information will be kept confidential according to EEO guidelines.

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