IT Help Desk Analyst - Conyers, United States - Cynet Systems

Cynet Systems Conyers, United States

1 month ago

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Description

Job Description:

Responsibilities:

Oversee the daily performance of computer systems and applications.
nswer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets until resolved.
Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications:

High School diploma or GED.
Six months of experience handling customers, questions, and complaints, and/or providing information in a call center environment.

Preferred Qualifications:

1+ years experience performing as a Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 7, and 10.
Vocational/Technical degree in computer applications, computer technology, or a closely related area from an accredited college.
Knowledge of Apple iOS.

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