Jobs
>
Conyers

    Level 1 IT Help Desk Analyst - Conyers, United States - Smart Ims

    Smart Ims
    Smart Ims Conyers, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job DescriptionCompany Description

    Job Description

    Job Responsibilities

    • Oversee the daily performance of computer systems and applications.
    • Answer user inquiries regarding computer software or hardware operation to resolve problems.
    • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
    • Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

    Minimum Qualifications:

    • High School diploma or GED
    • Six months of IT Level 1 support experience handling customers, questions, and complaints, and/or providing information in a call center environment.
    Qualifications

    Preferred Qualifications

    • 1+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
    • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
    • Knowledge of Apple iOS

    Skill

    Required / Desired

    Amount

    of Experience

    Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

    Required

    Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.

    Required

    1

    Years

    Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.

    Required

    1

    Years

    Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

    Required

    1

    Years

    Answer user inquiries regarding computer software or hardware operation to resolve problems.

    Required

    1

    Years

    IT Help Desk Call Center exp

    Required

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

  • Crescens Inc.

    Help Desk Analyst

    22 hours ago

    Crescens Inc. Conyers, United States Contract

    Title: Help Desk Analyst · Location: Conyers, GA · Duration: 3 Months · Type: Contract · Short Job Description:Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. · Job Responsibili ...

  • Crescens

    Help Desk Analyst

    1 week ago

    Crescens Conyers, United States

    Job Title: Helpdesk Support - Call center · Location: Conyers, GA · Duration: 7 months · ***LOCAL CANDIDATES*** · Job Description: · This position is located at DDS Headquarters in Conyers, Georgia. Call Center environment Provides technical assistance to both internal and ext ...

  • Integrated Resources

    IT Help Desk Analyst

    1 week ago

    Integrated Resources Conyers, United States

    Job Description: Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. · Internal customer support involves troubleshooting hardwa ...

  • Insight Global

    Service Desk Analyst

    3 days ago

    Insight Global Dunwoody, United States

    Level I Service Desk Analyst · 3 year contract · 5 days onsite in Dunwoody area · Must-Haves: · 2-3 years experience providing Tier I support · Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NIC ...

  • Colonial Pipeline

    Help Desk Analyst

    4 days ago

    Colonial Pipeline Alpharetta, United States

    Colonial has provided a wide range of opportunities for job candidates who are highly qualified, skilled, motivated and team players. Employees find exciting opportunities to grow and develop their careers at a stable company which offers a generous compensation and benefits pack ...

  • HexaQuEST Global, Inc.

    Service Desk Analyst

    3 hours ago

    HexaQuEST Global, Inc. Atlanta, United States

    Job Description: · Purpose: · The Atlanta Public School System is seeking the services of a Service Desk Analyst to provide direct first-line level 1 service desk support to Client schools and administrative locations. · Summary: · The Service Desk Analyst will work with a tea ...

  • Colonial Pipeline

    Help Desk Analyst

    6 days ago

    Colonial Pipeline Alpharetta, United States

    Colonial has provided a wide range of opportunities for job candidates who are highly qualified, skilled, motivated and team players. Employees find exciting opportunities to grow and develop their careers at a stable company which offers a generous compensation and benefits pack ...

  • Kilpatrick Townsend & Stockton

    IT Service Desk Analyst

    2 days ago

    Kilpatrick Townsend & Stockton Atlanta, United States

    Kilpatrick, a large international law firm, is seeking a Service Desk Analyst for our IT Department, working remotely. This position will be part of our team of attorneys, paralegals and support staff providing a high level of service to both internal and external clients. At Kil ...

  • CRH

    Senior Service Desk Analyst

    1 week ago

    CRH Atlanta, United States

    Job ID: 497329 · Exempt · Oldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, ...

  • PRGX

    Help Desk Analyst

    4 days ago

    PRGX Atlanta, United States

    About PRGX Global, Inc · ABOUT PRGX · We provide the business intelligence to unlock incremental value from data and expand impact across our clients' organizations for healthier whole businesses. PRGX pioneered Recovery Audit nearly 50 years ago and is now the global leader in s ...

  • PRGX Global, Inc.

    Help Desk Analyst

    1 week ago

    PRGX Global, Inc. Atlanta, United States

    Job Description · Job Description · SUMMARY: · This role will support Global PRGX employees with hardware, software and technical troubleshooting. The ideal candidate will have a strong understanding of computer hardware and software, excellent problem-solving skills, and a custo ...

  • RCS Professional Services

    IT Help Desk Analyst

    1 week ago

    RCS Professional Services Atlanta, United States

    Job Description · Job DescriptionJob Description · Premier Managed IT Service Company that delivers IT products and services to small businesses nationally is looking to add an experienced, Help Desk Engineer in their Georgia office. This position will provide growth opportunitie ...

  • IDR Healthcare

    Help Desk Analyst I

    3 days ago

    IDR Healthcare Atlanta, United States

    Help Desk Analyst 1 · One of IDR's largest clients is looking for a Help Desk Analyst 1 to join its team in Atlanta, GA This individual will provide technical assistance to computer users in person, over the phone, and via email. · This role is 100% onsite in Atlanta, GA. · Res ...

  • LanceSoft

    Help Desk Analyst 2

    23 hours ago

    LanceSoft Atlanta, United States

    Title: Help Desk Analyst 2 · 3-month project · Must be local to Metro Atlanta. · Qualifications: · • Associate's degree in a related field from an accredited college or university · • OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent. ...

  • Pivotal Solutions Inc

    Senior IT Service Desk Analyst

    1 week ago

    Pivotal Solutions Inc Alpharetta, United States

    Job Description · Do you want to be a key team player with the fastest growing currency supplier in the world? We are looking to add a Sr. Service Desk Analyst in our Alpharetta, GA location. This position is a Senior member of the Global IT Service Desk Team providing level 1 & ...

  • Tekwissen

    Help Desk Analyst 2

    3 days ago

    Tekwissen Atlanta, United States

    Overview: · TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learn ...

  • Oldcastle Infrastructure

    Senior Service Desk Analyst

    1 week ago

    Oldcastle Infrastructure Atlanta, United States

    Job ID: · Exempt · Oldcastle Infrastructure , a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or pla ...

  • Insight Global

    Onsite Service Desk Analyst

    2 weeks ago

    Insight Global Atlanta, United States

    Insight Global is hiring for a team of Service Desk Analysts to support one of our healthcare customers. Responsibilities include: · Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution o ...

  • Midas Consulting

    REMOTE Help Desk Analyst

    1 week ago

    Midas Consulting Atlanta, United States

    Short Description: · The Client, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia. · Complete Description: · *THIS IS NOT A TECHNICAL SUPPORT POSITION. THIS POSITION IS AN ADMINISTRATIVE ROLE · *Local Metro Atlanta ...

  • Tekwissen

    Help Desk Analyst 2

    1 week ago

    Tekwissen Atlanta, United States

    Overview: · TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learn ...