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Guest Services Lead - St Paul, United States - HOM Furniture
Description
Guest Services Lead
in Lakeville, MN
(Regular Full Time)
Summary
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Including but not limited to the following)
Must have or be currently working towards a high school diploma or general education degree (GED); and one to three months related experience and/or training;
Language Skills
Requires skills to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must have the ability to write routine reports and correspondence to the showroom staff including sales and managers. Need to be able to speak effectively before groups of customers or employees. Demonstrate the ability to communicate in English, both verbally and in written format.
Mathematical Skills
Mathematical aptitude to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand for sustained periods of time, move about on foot to accomplish tasks, use spoken word to communicate, and perceive the nature of sounds at normal speaking levels with or without correction.
The employee is occasionally required to sit or remain in a stationary position for extended periods of time; use hands to handle or feel objects with either the entire hand or fingers, including typing.
Reach with hands and arms in any direction, ascend and descend ladders and stairs using feet and legs and/or hands and arms.
Stooping by bending downward and forward by bending at the waist, kneeling or bending at the knees to come to a rest on knee or knees, crouching by bending the body downward and forward, or crawling by moving about on hands or hands and feet.
The employee must occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close visual acuity to perform activities such as: preparing and analyzing data or figures, transcribing, viewing a computer terminal, extensive reading, visual inspection involving small defects, and using measurement devices.
Reasoning Ability
Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Supervisory Duties and Responsibilities
Oversees Guest Services employees
Work Environment
The location of this position may vary as business needs change.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.Other
Candidate must demonstrate ability to work effectively with the general public. The candidate must present themselves in a professional, well-groomed appearance. Candidate must have ability to handle detail work. OTHER SKILLS AND ABILITIES Proficiency with PC and 10 key calculator. Minimum typing skills is 30 words per minute. Knowledge of Excel, and Microsoft Word is helpful. Must have strong organizational skills and be able to handle detail-oriented work. Candidate must demonstrate ability to work effectually with the general public.
SUPPORT COMPANY STANDARDS:
Answer the telephone using proper phone etiquette Comply with the check acceptance policy Ask for customers e-mail address 100% of the time Accuracy i.e.
, delivery or pickup dates, down payments, finance paperwork BEHAVIORS:Demonstrates customer-focused behaviors consistent with company guidelines Maintain a professional well-groomed appearance Communicate effectively with customers both verbal and written Greet all customers Ability to determine customers needs using proper inquiries Quote accurate credit terms and prices Estimate dates of delivery to customer, based on knowledge of firms own production and delivery schedules Recognize and overcome customer objections SUPPORT A POSITIVE WORK CLIMATE WITH MANAGEMENT & CO-
WORKERS ACROSS THE ORGANIZATION:
Support management Support peers Comply with policies and procedures Embrace change Demonstrate a positive mental attitude Promote positive morale Train others when needed Willingness to adjust scheduled hours to meet store needs.
EMBRACE PERSONAL TRAINING, EDUCATION AND DEVELOPMENT:
Attend and participates in all training, guest service and sales meetings, as scheduled Mentor and coach peers as needed Communicate new procedures and expectations to peers Learn changes/new skills Secret Shops will be conducted to ensure selling skills are demonstrated according to company structured selling methods
FEEDBACK:
Provide feedback to peers, management and the organization Help conduct interviews of new staff Conduct self-performance appraisals Conduct sales meeting as directed by Guest Services Manager
Location
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