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Lead Customer Service Agent - St Paul, United States - Ecolab
Description
**Lead Customer Service Agent**
**Job ID:** R
**Category:** Customer Service
**Location:** Eagan , MN
**Lead Customer Service Agent**
****
**The Order Response Team is looking for fill a role in our Equipment Dropship group. Join our tightknit team of 5 and learn more how we support our global supply chain.**
**Whats in it For You:**
The opportunity to take on some of the worlds most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
The ability to make an impact and shape your career with a company that is passionate about growth
The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
**What You Will Do:**
Provides support and training to Customer Service Agents and Sr. Customer Service Agents in the absence of an Associate Customer Service Supervisor.
Advanced level customer service in applying business and regulatory policies, procedures, and programs to the order review process and may cover several divisions and/or business units.
Has frequent contact with customers, sales management, and marketing to provide or clarify information concerning programs, products, pricing, billing, status of accounts, quality, or delivery questions.
Failure to execute can lead to significant impact to Ecolab business. Typically responds to calls daily from sales management, corporate account managers, field sales and customers.
**Position Details:**
Work shift: M-F 8am-5pm preferred
**Minimum Qualifications:**
High School diploma or equivalent
6 months of customer service experience
No Immigration Sponsorship available for this opportunity
**Preferred Qualifications:**
Bachelors degree
Strong oral and written communication skills
Ability to work independently in a multi-division, fast paced environment
Experience with Microsoft Office Suite software (Excel, Work, Access, and Outlook)
Proven ability to resolve problems independently and act in a timely manner
Attention to detail
Excellent organizational and time management skills
Ability to make sounds decisions, with customer and business interests in mind
6 months experience in North America Customer Service CTC/FSS at a Senior CSA II level
**Benefits**
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. to see our benefits.
*If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at *
**US Federal Covid-19 Vaccine Mandate**
Due to legal requirements applicable to federal contractors, applicants for this position must be fully vaccinated (i.e., 14 days past the final dose of a COVID-19 vaccine regimen) and provide proof of vaccination prior to their start date unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
**Americans with Disabilities Act (ADA)**
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application proces s, please call Ecolab Recruiting Support at for assistance.
**Our Commitment to Diversity and Inclusion**
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
**Benefits we offer**
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.
We offer benefits to support our associates health and wellness, such as healthcare and time-away policies. We also offer benefits designed to promote our associates financial well-being, including short- and long-term financial incentives and retirement income and planning.
*Specific offerings may vary by location. For more detailed information, please speak with your recruiter.*
