Call Center Agent - Woodbury, United States - Sataware Technologies

Sataware Technologies Woodbury, United States

3 weeks ago

Description

Sataware Technologies is seeking a dedicated and customer-focused remote Call Center Agent to join our growing team in the Information Technology and Services industry. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries and issues in a timely manner.

Call Center Agent Responsibilities:

Answer incoming calls and respond to customer inquiries
Provide information about products and services
Resolve customer complaints and issues
Document all call information according to standard operating procedures
Follow up customer calls where necessary

Call Center Agent Requirements:

High school diploma or equivalent
Previous experience in a customer service role
Excellent communication skills
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving skills

Skills:

Strong verbal and written communication skills
Ability to work well in a team environment
Proficiency in Microsoft Office and CRM software
Ability to handle stressful situations with professionalism

Benefits:

401(k)
Health insurance
Vision insurance
Dental insurance
Flexible schedule
Paid time off

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