- Makes sales when applicable, depending on distribution, territories, etc.
- Researches and responds to incoming inquiries via phone, web, and email.
- Organizes and maintains product line documentation.
- Responds to technical inquiries.
- Performs database technical research and information gathering on the Internet, printed media and trade shows.
- Initiates requests for replacement orders and may create/review quotes and/or purchase orders for completeness and accuracy.
- Makes technical presentations at customer sites or tradeshows; coordinates preparation of handout materials relating to the product line.
- Assists with product and software evaluation and development.
- Assists manufacturing with higher level or unique trouble-shooting issues.
- Seasonal travel required, typically 25% to 50%.
- Ability to provide extensive technical support to customers and sales staff via phone, email, or web communication with in-depth knowledge of gas analyzer applications.
- Requires 5+ years' experience with HORIBA's instruments or comparable product line, or equivalent knowledge typically gained by earning a Ph.D. in Analytical Chemistry or Spectroscopy.
- Ability to analyze and effectively respond to complex technical questions.
- Ability to maintain and disseminate paperwork efficiently and accurately.
- Ability to prioritize workflow.
- Ability to coordinate all sales activities and to make technical presentations.
- Good working knowledge of internal operations, policies, procedures, and products.
- Strong organizational, interpersonal, presentation and verbal/written communication skills.
- Computer literate
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Product Specialist - Pasadena, United States - Horiba Instruments
Description
Job Description
Job DescriptionHORIBA Process & Environmental is an industry leader in providing total solutions for protecting the environment, and for Industrial processing analysis. We believe that our mission is to provide peace of mind, and to maintain safety and contribute to human health through the development of new technology and ideas. We provide a wide range of technologies to measure air, water, process liquids, and soil quality. Thanks to its measurement technologies that comply with environmental regulations in countries around the world, HORIBA contributes to the development of the new energy industry, as well as, environmental conservation.
Our North American Process & Environmental group is searching for an experienced Spectroscopy Product Specialist to support our location in Pasadena, TX. The successful candidate will prepare technical information and advice for customers and field sales staff; coordinate field sales activities and documentation for specific product lines, prepare presentations / Sales aids / literature and application notes; and will be able to perform the listed essential job functions.
Essential Job Functions:
Skills/Experience Required:
Compensation Package:
HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.
If you are an individual with a disability and need accommodation during the application/hiring process, please email or call Ext 4287 for assistance. HORIBA will provide reasonable accommodations, upon request, to support individuals with disabilities to be able to participate in the hiring process. HORIBA is committed to making our workplace accessible for individuals with disabilities.
EEO/Affirmative Action/Veteran Status/Disabilities.
