Jobs
>
Lewisville

    Customer Service Coordinator - Lewisville, United States - Prototype IT

    Prototype IT
    Prototype IT Lewisville, United States

    4 weeks ago

    Default job background
    Description
    Customer Service Coordinator DEPARTMENT: Information Technology
    REPORTS TO: Customer Service Supervisor
    STATUS: Non-Exempt (Full-time)
    JOB SUMMARY
    The Customer Service Coordinator is the first point of contact for client support and is the liaison between the Customer Service Team and the Client. Work involves answering phone calls to Customer Service and creating tickets in PT-Ejacket for reported incidents and service requests. The Customer Service Coordinator manages the service schedule and escalates tickets in an efficient manner. In addition to these duties, he/she will be involved with reporting, analytics, hardware procurement and reviewing trends to improve efficiency. He/she is accountable for working quickly and efficiently to provide industry-leading response time and customer service while attaining maximum utilization of the Customer Service technical resources.
    QUALIFICATION STANDARDS
    Physical Requirements:
    • Moderate lifting or exerting force of up to 20 pounds occasionally
    Education & Experience:
    • Basic IT knowledge to communicate with customers and "ask the right question" to assess their needs for effective ticketing
    • Minimum one (1) year customer service
    • Experience with Microsoft office suite and computerized systems
    Knowledge, Skills, & Abilities:
    • Demonstrates effective listening and provides appropriate feedback
    • Maintains composure in stressful, high-pressure situations, handling internal and external objections and disputes to satisfactory results
    • Shows initiative in job performance to improve current processes and suggest new ways of doing things
    • Works under minimal supervision. Some independent judgment is necessary
    DUTIES & FUNCTIONS
    Essential:
    • Responsible for answering phone calls and emails as efficiently as possible
    • Ability to work with various team members, including more senior level resources to negotiate and coordinate schedules with the technical resources and clients
    • Listen to client concerns and issues with sympathy and the desire to help
    • Skills in organization and communications are an absolute must to be successful
    • Alert management when necessary for high visibility and critical issues.
    • Follow up calls to clients to ensure satisfaction
    • Update service tickets should new information be captured
    • Assures resources are used efficiently and effectively
    • Approach all encounters with customers and fellow employees in a friendly service oriented manner
    • Maintain compliance with prototype:IT's standards including regular attendance, grooming, and security guidelines
    Marginal:

    • Perform other duties as requested by management

    • Attend meetings/training as required by management

    • Participate in continuing education

    Powered by JazzHR

  • Beacon Hill

    Service Coordinator/Dispatcher

    3 weeks ago

    Beacon Hill Coppell, United States

    Job Description: Service Coordinator/Dispatcher · Location: Irving, TX 75063 · Position Type: Temp-to-Hire · Hourly Rate: Starting at $18/hr +plus (based on experience) · Schedule: Onsite | Monday - Friday | 8:00 AM - 5:00 PM · Role Summary: · Our client, a reputable company in t ...

  • CornerStone Staffing

    Customer Service Coordinator

    3 weeks ago

    CornerStone Staffing Lewisville, United States TempToFT

    Are you PASSIONATE about helping others? Are you looking to get your foot in the door with a growing company & seeking a transition into a Customer Service Position with first shift hours? Room for growth and advancement Come work for a company that promotes only from within · T ...

  • Banfield Pet Hospital

    Client Service coordinator

    1 week ago

    Banfield Pet Hospital Flower Mound, United States

    Opening Statement. The Client Care Associates primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication. Description - External. Essential R Client Service, Coordinator, S ...

  • Banfield Pet Hospital

    Client Service coordinator

    1 week ago

    Banfield Pet Hospital Flower Mound, United States

    Opening Statement · The Client Care Associate's primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication. · Description - External · Essential Responsibilities and Tasks ...

  • Impact Floors of Texas LLC

    Service Coordinator

    3 days ago

    Impact Floors of Texas LLC Carrollton, United States

    Impact Floors is searching for an experienced Customer Services professional who will assist our customers and our Sales Representatives in resolving questions related to the flooring and countertop installation services procured through Impact Property Solutions. Impact is the g ...

  • Pella Windows and Doors

    Service Coordinator

    4 weeks ago

    Pella Windows and Doors Grapevine, United States

    Job Description · Job DescriptionService Coordinator – Grapevine, TX · Position Overview: · The Service Coordinator is primarily responsible for coordinating the diagnosis, parts ordering, and event scheduling for customer service needs in a timely manner. The Service Coordinator ...

  • FSG

    Service Coordinator

    4 weeks ago

    FSG Dallas, United States

    Job Details · Description · Facility Solutions Group is dedicated to timeless contribution and service in lighting, electrical, energy, and technology fields. Our mission is to consistently provide our customers with superior value through quality products, service and support ...

  • Spectrum

    Service Coordinator

    3 weeks ago

    Spectrum Coppell, United States

    JOB SUMMARY · Under moderate supervision, coordinate, track and update site surveys and construction project status for residential and commercial coax and fiber projects. · MAJOR DUTIES AND RESPONSIBILITIES · Actively and consistently support all efforts to simplify and enhance ...

  • Sagora Senior Living Inc.

    Resident Services Coordinator

    3 days ago

    Sagora Senior Living Inc. Carrollton, TX, United States

    Are you a dependable and caring LPN who has a passion for senior adults? Sagora Senior Living is in search for a hard-working and compassionate Resident Services Coordinator to join our team The Resident Services Coordinator (LPN) assists the Resident Services Director by coordin ...

  • Scheef & Stone, LLP

    Office Services Coordinator

    2 weeks ago

    Scheef & Stone, LLP Frisco, United States

    Scheef & Stone, L.L.P. is a full-service business law firm with offices in Dallas, Frisco, and Marshall, Texas, providing clients with a wide range of legal services. The Firm consists of aggressive attorneys who seek to provide efficient, prompt, and professional legal represent ...

  • Convergint

    Service Coordinator 1

    1 week ago

    Convergint Carrollton, United States

    Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. As a Service Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.For information about how we use your p ...

  • National CORE

    Services Coordinator

    1 week ago

    National CORE Fort Worth, United States

    National Community Renaissance (National CORE) is one of the nation's largest and most respected affordable housing developers and operators. With our social services provider, the Hope Through Housing Foundation (Hope), we are committed to breaking the cycle of generational pove ...

  • Catapult Solutions Group

    Service Coordinator

    3 weeks ago

    Catapult Solutions Group Dallas, United States

    Job Description · Job DescriptionService Coordinator · Location: Dallas - Hybrid schedule · Role Type: Long-term: 3 month contract-to-hire · About Our Client · Our client is a well-established service company that provides maintenance and repair services to residential and comme ...

  • National Community Renaissance

    Services Coordinator

    1 week ago

    National Community Renaissance Fort Worth, United States

    Job Description · Job DescriptionNational Community Renaissance (National CORE) is one of the nation's largest and most respected affordable housing developers and operators. With our social services provider, the Hope Through Housing Foundation (Hope), we are committed to breaki ...

  • Bowman Williams

    IT Service Coordinator

    1 week ago

    Bowman Williams Richardson, United States

    Richardson, TX · $50,000 - $60,000 · About · IT Service Coordinator (MSP/ConnectWise) Overview: · We have been providing IT support and IT infrastructure services to DFW-based businesses for over 15 years. We pride ourselves on being able to being able to solve problems other ...

  • National CORE

    Services Coordinator

    1 week ago

    National CORE Fort Worth, United States

    National Community Renaissance (National CORE) is one of the nation's largest and most respected affordable housing developers and operators. With our social services provider, the Hope Through Housing Foundation (Hope), we are committed to breaking the cycle of generational pove ...

  • Beacon Hill Staffing Group

    Service Coordinator/Dispatcher

    3 weeks ago

    Beacon Hill Staffing Group Irving, United States

    · Job Description: Service Coordinator/Dispatcher · Location: Irving, TX 75063 · Position Type: Temp-to-Hire · Hourly Rate: Starting at $18/hr +plus (based on experience) · Schedule: Onsite | Monday - Friday | 8:00 AM - 5:00 PM · Role Summary: · Our client, a reputable com ...

  • Pyramid Consulting, Inc

    Service Coordinator II

    1 day ago

    Pyramid Consulting, Inc Dallas, United States

    Immediate need for a talented Service Coordinator II. This is a 03+ Months contract opportunity with long-term potential and is located in Dallas TX, Role would be approximately 75% travel(Onsite). Please review the job description below and contact me ASAP if you are interested. ...

  • Moss Adams

    Office Services Coordinator

    2 weeks ago

    Moss Adams Dallas, United States Full time

    Office Services Coordinator( Job Number: · Employee Status · :RegularSchedule:Full Time Primary Location · :Dallas, TX Description At Moss Adams, we champion authenticity. For us, that means fostering a culture of talented people who care—about you, about our clients, and ...

  • EssilorLuxottica Group

    Customer Service Coordinator

    2 hours ago

    EssilorLuxottica Group Dallas, United States

    Requisition ID: 850320 · Position:Full-Time · Total Rewards: Benefits/Incentive Information · EssilorLuxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retai ...