- Review service needs on contracted orders from sales team for details related to service needs
- Schedule service events with customers and service techs
- Purchase products from Pella manufacturing facilities and other vendors as necessary; order service/recovery parts
- Schedule delivery of completed product
- Confirm service dates with customers and sales reps
- Alert warehouse team to pull orders for service techs
- Follow up with customers to ensure satisfactory completion and collect final payments
- Manage recovery process for shortages and damaged product
- Establish and maintain key contact with customers and sales reps
- Record key dates and activities related to service events
- Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
- Focused on details and follow through
- Quickly earn trust and credibility with sales team and prospective customers
- Provide superb customer service in all customer interactions
- Skilled at relating to a variety of people - balances poise and integrity with an assertive sense of urgency
- Adept in a fast-paced environment with a high sense of urgency
- Effectively learn how to communicate within the subjects of very basic technical concepts related to window and door replacement
- Model and deliver strong problem-solving skills
- Make quick connections with new customers
- Demonstrate confidence balanced with humility
- Demonstrate a strong work ethic, flexible about hours, responsive to business needs, willing to be available Adaptable to changing processes and priorities
- Work well without close supervision but always keep manager informed
-
Service Coordinator/Dispatcher
3 weeks ago
Beacon Hill Coppell, United StatesJob Description: Service Coordinator/Dispatcher · Location: Irving, TX 75063 · Position Type: Temp-to-Hire · Hourly Rate: Starting at $18/hr +plus (based on experience) · Schedule: Onsite | Monday - Friday | 8:00 AM - 5:00 PM · Role Summary: · Our client, a reputable company in t ...
-
Service Coordinator
4 weeks ago
Spectrum Coppell, United StatesJOB SUMMARY · Under moderate supervision, coordinate, track and update site surveys and construction project status for residential and commercial coax and fiber projects. · MAJOR DUTIES AND RESPONSIBILITIES · Actively and consistently support all efforts to simplify and enhance ...
-
Client Service coordinator
1 week ago
Banfield Pet Hospital Flower Mound, United StatesOpening Statement. The Client Care Associates primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication. Description - External. Essential R Client Service, Coordinator, S ...
-
Client Service coordinator
1 week ago
Banfield Pet Hospital Flower Mound, United StatesOpening Statement · The Client Care Associate's primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication. · Description - External · Essential Responsibilities and Tasks ...
-
Coordinator, Supplier Services
1 month ago
GameStop Grapevine, United States Full timeAt GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cat ...
-
Customer Service Coordinator
2 days ago
The Gund Company Euless, United StatesThe Gund Company has an immediate opening at our Euless, TX manufacturing plant for a full-time Manufacturing Customer Service - Technical Support, 1st shift to join our team. · Do you want to join a company, where you will find friends who will support and challenge you to acc ...
-
Customer Service Coordinator
3 days ago
The Gund Company Euless, United StatesJob Description · Job DescriptionDescription:The Gund Company has an immediate opening at our Euless, TX manufacturing plant for a full-time Manufacturing Customer Service - Technical Support, 1st shift to join our team. · Do you want to join a company, where you will find frien ...
-
Service Coordinator
4 weeks ago
FSG Dallas, United StatesJob Details · Description · Facility Solutions Group is dedicated to timeless contribution and service in lighting, electrical, energy, and technology fields. Our mission is to consistently provide our customers with superior value through quality products, service and support ...
-
Guest Service Coordinator
3 weeks ago
Blo Blow Dry Bar Southlake, United StatesAre you a professional yet fun-loving, energetic, productive, and ready to share your passion with the world? · Blo Blow Dry Bar is the America's original Blow Dry Bar. Blo is the industry leader, with over 130+ North American locations and growing. Blo is a recognized brand wit ...
-
Insurance Service Coordinator
3 weeks ago
American Automobile Association Coppell, United StatesInsurance Service Coordinator · The Insurance Service Coordinator supports the sales department with checking new business applications for rating and information accuracy of P&C insurance policies in the Coppell, TX headquarters. · Responsibilities: · Ensure that new business ...
-
Service Coordinator
3 days ago
Impact Floors of Texas LLC Carrollton, United StatesImpact Floors is searching for an experienced Customer Services professional who will assist our customers and our Sales Representatives in resolving questions related to the flooring and countertop installation services procured through Impact Property Solutions. Impact is the g ...
-
IT Service Coordinator
3 weeks ago
Paranet Solutions, Inc. Carrollton, United StatesJob Description · Job DescriptionJob Description: · The Service Desk Coordinator is responsible for attaining maximum utilization and prioritization of internal and field resources through daily dispatch of service requests by both monitoring and managing incoming client requests ...
-
Service Coordinator/Dispatcher
3 weeks ago
Beacon Hill Staffing Group Irving, United States· Job Description: Service Coordinator/Dispatcher · Location: Irving, TX 75063 · Position Type: Temp-to-Hire · Hourly Rate: Starting at $18/hr +plus (based on experience) · Schedule: Onsite | Monday - Friday | 8:00 AM - 5:00 PM · Role Summary: · Our client, a reputable com ...
-
Services Coordinator
1 week ago
National CORE Fort Worth, United StatesNational Community Renaissance (National CORE) is one of the nation's largest and most respected affordable housing developers and operators. With our social services provider, the Hope Through Housing Foundation (Hope), we are committed to breaking the cycle of generational pove ...
-
Services Coordinator
1 week ago
National CORE Fort Worth, United StatesNational Community Renaissance (National CORE) is one of the nation's largest and most respected affordable housing developers and operators. With our social services provider, the Hope Through Housing Foundation (Hope), we are committed to breaking the cycle of generational pove ...
-
Services Coordinator
1 week ago
National Community Renaissance Fort Worth, United StatesJob Description · Job DescriptionNational Community Renaissance (National CORE) is one of the nation's largest and most respected affordable housing developers and operators. With our social services provider, the Hope Through Housing Foundation (Hope), we are committed to breaki ...
-
IT Service Coordinator
1 week ago
Bowman Williams Richardson, United StatesRichardson, TX · $50,000 - $60,000 · About · IT Service Coordinator (MSP/ConnectWise) Overview: · We have been providing IT support and IT infrastructure services to DFW-based businesses for over 15 years. We pride ourselves on being able to being able to solve problems other ...
-
Service Coordinator
3 weeks ago
Catapult Solutions Group Dallas, United StatesJob Description · Job DescriptionService Coordinator · Location: Dallas - Hybrid schedule · Role Type: Long-term: 3 month contract-to-hire · About Our Client · Our client is a well-established service company that provides maintenance and repair services to residential and comme ...
-
Office Services Coordinator
2 weeks ago
Moss Adams Dallas, United States Full timeOffice Services Coordinator( Job Number: · Employee Status · :RegularSchedule:Full Time Primary Location · :Dallas, TX Description At Moss Adams, we champion authenticity. For us, that means fostering a culture of talented people who care—about you, about our clients, and ...
-
Service Coordinator II
2 days ago
Pyramid Consulting, Inc Dallas, United StatesImmediate need for a talented Service Coordinator II. This is a 03+ Months contract opportunity with long-term potential and is located in Dallas TX, Role would be approximately 75% travel(Onsite). Please review the job description below and contact me ASAP if you are interested. ...
Service Coordinator - Grapevine, United States - Pella Windows and Doors
Description
Job Description
Job DescriptionService Coordinator – Grapevine, TX
Position Overview:
The Service Coordinator is primarily responsible for coordinating the diagnosis, parts ordering, and event scheduling for customer service needs in a timely manner. The Service Coordinator is responsible for managing service event projects from the point of contract through to resolution of a completed service event. Also manages scheduling of shipments and service tech events, sets up service paperwork and ensures that each detail in a service event is addressed. Works closely with the assigned sales consultants and service techs. Must be able to work well in a team environment.
Responsibilities/Accountabilities:
Skills/Knowledge
Supervisory Responsibilities
This position has no direct supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
One to two years related experience and/or training, or equivalent combination of education and experience. Must have the ability to manage multiple tasks in an environment of constant interruptions and be able to prioritize responsibilities.
Language and Communication Skills
Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from customers, managers, and the general public.
Professional Skills
Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees.
Reasoning Abilities
Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit or stand at a desk and utilize a computer and a telephone. Must be able to perform data entry for extended hours; use hands to input information in a computer; reach with hands and arms; and talk or hear. The employee is occasionally required to bend, lift, stoop, kneel while training on products and handling paperwork. The employee must regularly lift and/or move up to 10 pounds and occasionally move up to 25 pounds using proper lifting techniques. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment is usually between low to moderate in administrative offices.
Travel
Must be available to travel to occasional training and company meeting events. Must be able to drive to office and event locations.
Pella Windows was founded in 1925. Nearly 100 years later we continue to be a leading company that offers a dynamic and supportive work environment with opportunities for growth and advancement. Pella DFW has been recognized as one of the fastest growing companies by The Dallas Business Journal and has been recognized as one of DFW's Best Places to Work two of the past three years by the same publication. Joining Pella means joining a team of talented professionals who are passionate about providing customers with the best windows and doors on the market. Pella provides its employees with the resources they need to succeed, including comprehensive training, competitive compensation packages, and a commitment to work-life balance. As a Pella employee, you'll be part of an innovative company that values collaboration, teamwork, and a commitment to excellence. With a culture of continuous improvement, Pella is always looking for talented individuals who share our values and are driven to make a positive impact on the industry. Join Pella and take your career to the next level
Pay Range: $20 - $24 per hour
Company DescriptionDallas-Pella Windows and Doors is a committed leader in creating a better view for homes and businesses by providing quality windows and doors for new construction, remodeling and replacement applications in North and West Texas. As a family-owned sales branch, we are long-standing partners of Pella Corporation, known for its 97-year history of innovation in designing and manufacturing outstanding products.
