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    Senior Service Engineer - Oklahoma City, United States - Omega

    Omega
    Omega Oklahoma City, United States

    3 weeks ago

    Default job background
    Description
    Do you want to be part of a business that genuinely values

    entrepreneurialism

    ,

    innovation

    and

    individual accountability?

    We

    focus on our customers

    and are proud of the difference our technology makes.

    We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.

    Are you searching for your next challenge within a global, innovative business? We have an exciting opportunity to grow our service business in Japan.

    The Senior Service Engineer will provide first-rate service and support for all Servomex Analysers and Systems. The focus of this role will be working with one of our prestigious clients within the semiconductor industry.
    This role will largely be based onsite in Kumamoto, with occasional travel to other locations within Japan
    A comprehensive, competitive, and rewarding relocation package will be provided for the right candidate.

    About the Opportunity:

    Key responsibilities and accountabilities:


    Handle customer and channel partner telephone calls and emails, providing excellent customer service and technical assistance in a timely manner.

    Primary responsibility focused on service, calibration and repairs.
    Some workshop service support will be required from time to time.

    Support rental stock and assist in the administration of the rental program by service and calibrating returned analysers and making them available for customers.

    Receive equipment to be serviced, in a timely manner, and position the department for successful turnaround.
    Conduct timely evaluations of instruments and provide technically compliant quotations to the service coordinator for distribution.
    Complete repair reports and any other required

    reports/documentation
    Ensure that Servomex equipment meets the relevant health and safety and local safety requirements.
    Engagement and support of Servomex SBS and 5S objectives

    Ensure customers are aware of the advantages of our training programs and maintenance contracts and up sell at every opportunity.

    Document customer feedback/VOC related to service process and product issues and support initiatives to improve performance.
    Ensure all works are carried out safely, reporting all near misses, continually improving health and safety.

    About your Talent:

    Essential skills and experience:


    A proven track of working within a Service Engineer (or closely related) position performing electronic repairs and calibration of gas analysers or comparable equipment.

    A proven track record of working within a High Tech, electronic or instrumentation industry.
    Formal electronics training
    Field service/repair centre experience.
    Customer facing experience with excellent customer service skills.
    Results oriented attitude.
    Strong communication and problem-solving skills.
    Fluent in Japanese- verbal and written.
    Business English – verbal and written.
    Competent in MS Office suite and SAP.
    Experienced in working remotely with minimum supervision – and willingness and motivation to do so.
    Flexibility to travel within Japan.
    Technical Degree (or equivalent) in Electronics, Electrical Engineering or related subject/discipline.

    Servomex offers a comprehensive salary and benefits package commensurate with its status as a world class organisation committed to high performance, customer focus and employee empowerment.


    About Us:


    An acknowledged innovator in gas analysis technologies for more than 70 years, the company's continual leading edge in R&D and manufacturing ensure the delivery of high-performance, cost-effective solutions through a portfolio of dependable products ranging from portable gas analysers to complex process solutions.

    The company operates at the forefront of the industry and works with leading multi-national companies spanning the hydrocarbon processing, industrial gas, power, semiconductor and healthcare markets.

    As a truly global organisation, product innovation, excellent levels of customer service and talented people are fundamental to our future success.

    #LI-RH1
    Working for Servomex

    Unleash your true potential with a career at

    Servomex

    .
    Become part of the

    Servomex


    team – with increasing demand within the gas sensing sector, we take our responsibility as the global leader in the sector very seriously.

    We offer a rewarding and thriving career, where your talent will be honed and unleashed.

    As a global organization we have many career paths that suit candidates from entry level, including graduates and apprentices, to experienced candidates seeking opportunities at leadership level.

    At

    Servomex


    we understand that most of the best ideas come from our people and we actively encourage our employees to be involved in company decisions, organisational changes and innovation.

    The views and ideas of every employee are important to us.

    Due to the agile nature of the business, many of our people start off on one career path and end up on another.

    Discovering and unleashing our employees' potential is key to our success.
    About Us

    The world expert in gas analysis,

    Servomex


    has established itself as the leading provider of reliable, accurate and stable gas measurement solutions to industries across the globe.

    An acknowledged innovator in gas analysis technologies for more than 70 years,

    Servomex

    is the originator of, and world leader, in Paramagnetic sensing technology and has an exceptional reputation in the development of Calorimetry, Coulometric, FID, Gas Chromatography, Infrared, Laser Moisture, Plasma, Spectroscopic, Thermal Conductivity

    Tunable

    Diode Laser and Zirconia technologies.

    With a leading edge in R&D and manufacturing maintained by two Technical

    Centers

    based in Crowborough, UK and Boston, Massachusetts,

    Servomex

    delivers high‐performance, cost‐effective gas analysis, through a portfolio of dependable products.

    Servomex


    has extensive experience of working with multi-national companies, providing extensive expertise and applications knowledge across a variety of industries, including power generation, hydrocarbon processing, industrial gases, and UHP/semiconductors, closely matching customer requirements.


    The company's commitment to providing a complete industry solution to gas analysis extends across its business, with the Hummingbird Sensing Technology (winner of the Queen's Award for Enterprise: International Trade 2022) brand delivering sensor technology to OEM partners.

    Servomex

    is committed to providing excellence in customer service, offering full sales and service support through global business

    centers

    based in Houston, Texas;Europe, Middle East, Shanghai, China; and Mumbai, India.

    Servomex

    is part of Spectris plc the FTSE 250 company,

    productivity-enhancing

    instrumentation and controls company.
    Diversity and Inclusion

    Servomex


    cares about the health and wellbeing of its employees, developing and maintaining a working environment which promotes and supports both physical and mental wellbeing; encouraging openness, flexibility and a healthy work-life balance.

    The Company is also committed to creating a culture of diversity, inclusion and equal opportunities, where every applicant is assessed fairly for employment based solely on merit, where every employee has the opportunity to fulfil their potential and where fairness, inclusion and equal opportunities exist throughout employment.

    #J-18808-Ljbffr
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