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    Field Service Engineer II - Norman, United States - ECS

    ECS
    ECS Norman, United States

    1 week ago

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    Description

    ECS is seeking a Field Service Engineer II to work in our Norman, OK office.

    Job Description:

    Review, validate, and create engineering / technical documentation. Provide Tier III Field Service support and troubleshooting.

    Verifying / Validating installations, maintenance and operation of all types of control devices and industrial type equipment.

    Integrate with multiple departments utilizing technical knowledge to support equipment life-cycle support programs.

    Responsibilities

  • Provides field support by phone and through on-site visits in the analysis, evaluation, and resolution of equipment system malfunctions and performance deterioration.
  • Provides technical information, feedback, and improvement recommendations to other organizational groups, equipment manufacturers, and contractors on equipment system functionality and operational performance.
  • Participates in the evaluation and monitoring of hardware and software systems to determine equipment reliability and maintainability; provides recommendations on equipment changes and enhancements, including coordinating activities to ensure maintenance documentation and training reflect modifications in a timely manner.
  • Maintains and updates national equipment information database systems; establishes procedures and methods for information collection, analysis, and reporting to facilitate the tracking of equipment performance indicators.
  • Data mining / root cause analysis activities to identify trends, outliers and anomalies; uses information to develop recommendations to improve machine service, performance, and reduce costs.
  • Verify / validate engineering / technical documentation; create technical documentation based on engineering and COTS information; utilizing technical knowledge / experience, work with multi-discipline group to provide technical documentation and equipment support.
  • Participates in the development, implementation, and evaluation of maintenance programs and performance standards established to provide system-wide efficiencies in equipment system performance.
  • Participates in and assists with the development and coordination of processes and procedures necessary for supporting and contributing to the establishment of specialized maintenance technical support teams.
  • Provides information to and coordinates with field maintenance on the provisioning of repair parts for national equipment maintenance programs.
  • Provides to field maintenance supervisors and employees technical advice and guidance on maintenance equipment, communication, electronic systems, and field training.
  • Ability to travel, with short notice to processing facilities within the United States, including Alaska, Hawaii, and Puerto Rico.

    • Required Skills:

  • Must be able to obtain a Public Trust Clearance
  • AA or higher-level degree preferred; 2+ years' experience with degree; 6+ years' experience without degree
  • Experience with maintenance repair and troubleshooting of machines and equipment as related to mechanical, electro-mechanical, electrical, and electronic systems.
  • Knowledge of Programmable Logic Control (PLC) systems
  • Ability to communicate, orally and in writing, technical guidance, equipment failure analysis, problem management and trend analysis to support maintenance customers.
  • Ability to interface and coordinate with internal and external customers to resolve equipment and system problems.
  • Ability to function individually and in a team environment with varying degrees of autonomy
  • Understanding of life-cycle support methodologies
  • Basic industrial control/systems knowledge or experience
  • Basic comprehension of process management / control
  • Experience / knowledge related to troubleshooting control system issues

    • Desired Skills:

  • Knowledge of maintenance and repair of fixed and non-fixed mechanization automation, customer service equipment, and data collection/communications systems.
  • Ability to guide and assist remotely located technicians in troubleshooting equipment and system malfunctions using fault isolation techniques, including on-line diagnostic tools and systems.
  • Ability to support and prioritize multiple tasks, problems, and projects based on customers' expectations, criticality, and operation impacts.
  • Process Improvement experience using Six Sigma DMAIC
  • Software or engineering Life-cycle support methodology and experience.
  • Ability to conduct trend analysis of equipment failures and recommend action to reduce failure occurrence.
  • Experience writing Preventive Maintenance Routes and technical documentation
  • Proficient with Microsoft Office suite; Excel
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