- Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
- Greet guests; seat them in restaurant according to rotation schedule
- Ability to operate ProHost or a computerized seating and reservation system
- Provide guests with menus and inform them of specials
- Keep work area neat and clean
- Handle/solve guests' concerns
- Build relationships with customers
- Abide by appearance standards
- Delight our guests with outstanding service
- Ensure service recovery activities
- Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
- Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
- Take drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
- Assist Server by taking initial beverage order when necessary
- Assist Service Assistants &/or Servers with clearing, cleaning & resetting tables as needed
- Monitor guest consumption of alcohol and intervenes as needed according to guidelines
- Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
- Adhere to regulatory, departmental and company policies/procedures in an ethical manner
- High school diploma or GED required
- Six months prior food service experience preferred
- CARE certified
- Must demonstrate the following essential knowledge and skills:
- Upbeat positive attitude
- Legible handwriting
- Willing to learn and be adaptable
- Ability to add, subtract, multiply, or divide quickly and correctly
- Excellent customer service and communication skills required
- Attention to detail/observant
- Documented teamwork behaviors and attitudes
- Neat, professional appearance with excellent personal hygiene
- Must be able to attend to multiple priorities simultaneously
- Must be able to be on feet for 8 hour shift
- Must be able to bend, reach, kneel, twist and grasp
- Must be able to respond to visual and aural cues
- Must be able to read, write and speak English
- Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke
- Must be able to work a flexible schedule including weekends, evenings and holidays
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Description
Job DescriptionHarrah's Cherokee Resort Position Description
POSITION TITLE: Food & Beverage Host
DEPARTMENT: Food and Beverage (Selu Garden Café, Wicked Weed Brewing, Gordon Ramsay, Lobby Café, Guy Fieri)
GRADE/FLSA STATUS: H8-Non-Exempt
BADGE TYPE/COLOR: Work Permit--Green
REPORTS TO: Supervisor,Food Service
SUPERVISES: N/A
JOB SUMMARY:
Provide excellent service to restaurant customers.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: