- Greet guests; provide guests with menus
- Take guests food and beverage orders; give orders to kitchen personnel
- Return to tables regularly to ensure satisfaction and suggest additional items, such as desserts
- Deliver check, handle cash and comp check transactions
- Two-minute table turn times
- Build relationships with customers
- Ensure service recovery activities
- Delight our guests with outstanding service
- Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
- Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
- Take drink orders, communicates with bartender, and presents drinks to guests
- Handle money according to procedure
- Complete pre, running, and post shift side-work requirements
- Maintain a neat, clean, organized, safe and comfortable environment for our guests
- Monitor guest consumption of alcohol and intervenes as needed according to guidelines
- Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
- Receive payment by credit cards, comps, cash, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Record tips from credit cards, automatic debits, and comp customers
- Responsible for the proper settlement of all guest checks
- Operate cash register and properly settle checks
- Tabulate bills using calculators, cash registers, or optical price scanners
- Balance register and/ or paperwork at the end of the shift
- Adhere to regulatory, departmental and company policies/procedures in an ethical manner
- Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
- High school diploma or GED required
- Six months prior food service experience preferred
- Must demonstrate the following essential knowledge and skills:
- Legible handwriting
- Beverage and food service knowledge
- Ability to carry food and beverages safely and professionally
- Must be familiar with tray service
- Ability to add, subtract, multiply, or divide quickly and correctly
- Excellent customer service and communication skills required
- Must be able to complete cash and charge transactions
- Willing to learn and be adaptable
- Attention to detail/observant
- Documented teamwork behaviors and attitudes
- Neat, professional appearance with excellent personal hygiene
- Must be able to carry and balance food service tray
- Must be able to attend to multiple priorities simultaneously
- Must be able to be on feet for 8-hour shift
- Must be able to lift and carry up to 25 pounds constantly
- Must be able to possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.)
- Must be able to kneel, bend, stoop and twist when serving food and beverages
- Must be able to stoop, bend, reach, kneel, twist and grasp items
- Must be able to respond to visual aural cues
- Must be able to read, write, speak, and understand English
- Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
- Must be able to work a flexible schedule including weekends, evenings, and holidays
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Part-Time Food Service Associate, WW - Cherokee, United States - Harrah's Cherokee Casino Resort
Description
Job DescriptionHarrah's Cherokee Casino Resort Position Description
POSITION TITLE: Food Service Associate
DEPARTMENT: Food and Beverage (Wicked Weed Brewing, Guy Fieri)
GRADE/FLSA STATUS: H8-Non-Exempt
BADGE TYPE/COLOR: Key-Blue
REPORTS TO: Supervisor, Food Service, Dual Rate Food Service Supervisor
SUPERVISES: N/A
JOB SUMMARY:
Provide excellent service to restaurant customers.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: