- Provides advanced desktop support and technical assistance using strong interpersonal and customer service skills for medical providers, faculty, and staff by answering questions and resolving computer hardware/software problems in person, via telephone, or utilizing a remote support tool.
- Installs, troubleshoot/repair hardware and software per ITS standards and guidelines, including but not limited to standard applications, drivers, terminals, computers, printers, cabling, AV components and related software products.
- Analyzes and provides hands-on support for moderate to advanced inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areasas needed.
- Analyzes and provides hands-on support for requested clinical software and hardware managed by the Customer Success Team. Determines appropriate technical area or vendor in collaboration with Clinical Engineers to resolve issues.
- Effectively works with customers, Service Desk and Technical Services personnel.
- Forms productive relationships with internal customers by listening, clarifying, and responding effectively.
- Maintains documentation for each incident or request, and escalates complex problems to the next level of support. Logs and tracks incidents/request via Service Now.
- Performs preventative maintenance.
- Aids and trains users on school technology.
- Coordinates front line support of Audio/Visual equipment including video conferencing, video capturing and other technologies. Identifies and documents faults and failures within complex Audio/Visual systems.
- Mentors junior staff and works to develop the collective team towards more mature processes and technology discipline.
- Recommends process changes that improve the implementation, maintenance and support of ITS desktop equipment and software.
- Administers and monitors the performance of assigned discipline technologies, performing required maintenance and upgrades as appropriate.
- Successfully troubleshoots advanced applications problems independently.
- Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
- Other duties as required to meet organizational goals and objectives.
- Other related duties as assigned.
- May work in all weather conditions.
- May work around standard office conditions.
- May work around chemicals.
- May work around electrical and mechanical hazards.
- Repetitive use of a keyboard at a workstation.
- Use of manual dexterity.
- Climbing of stairs.
- Climbing of ladders.
- Lifting and moving.
- Occasional weekend, overtime and evening work to meet deadlines.
- Occasional interstate, intrastate and international travel.
- Field work as necessary.
- Resume/CV
- 3 work references with their contact information; at least one reference should be from a supervisor
- Letter of interest
-
University of Texas at Austin Austin, United StatesOversee the design of a comprehensive training curriculum for staff employees across the Dell Medical School community sitting in a variety of roles.Lead learning and development initiatives including onboarding, professional development, and leadership development.Assist in shap ...
-
University of Texas at Austin Austin, United StatesJob Posting Title: · Manager, Office of Finance, Dell Medical School ---- · Hiring Department: · Dell Medical School ---- · Position Open To: · All Applicants ---- · Weekly Scheduled Hours: · 40 ---- · FLSA Status: · Exempt ---- · Earliest Start Date: · Immediately --- ...
-
Manager, Office of Finance, Dell Medical School
2 weeks ago
The University of Texas at Austin Austin, United StatesJob Posting Title: · Manager, Office of Finance, Dell Medical School · ---- · Hiring Department: · Dell Medical School · ---- · Position Open To: · All Applicants · ---- · Weekly Scheduled Hours: · 40 · ---- · FLSA Status: · Exempt · ---- · Earliest Start Date: · ...
-
The University of Texas at Austin Austin, United StatesJob Posting Title: · Director of Learning and Development, Dell Medical School · ---- · Hiring Department: · Dell Medical School · ---- · Position Open To: · All Applicants · ---- · Weekly Scheduled Hours: · 40 · ---- · FLSA Status: · Exempt · ---- · Earliest Start Date: · I ...
-
The University of Texas at Austin Austin, United StatesJob Posting Title: · Data Visualization Analyst, Dell Medical School · ---- · Hiring Department: · Dell Medical School · ---- · Position Open To: · All Applicants · ---- · Weekly Scheduled Hours: · 40 · ---- · FLSA Status: · Exempt · ---- · Earliest Start Date: · ...
-
University of Texas at Austin Austin, United StatesJob Posting Title: · Director of Learning and Development, Dell Medical School ---- · Hiring Department: · Dell Medical School ---- · Position Open To: · All Applicants ---- · Weekly Scheduled Hours: · 40 ---- · FLSA Status: · Exempt ---- · Earliest Start Date: · Immed ...
-
University of Texas at Austin Austin, United StatesDesign and Develop Visualizations:Create visually appealing charts, graphs, and dashboards using tools likeTableau,Power BI, and Python libraries such asPlotlyandDash.Transform complex data into intuitive visual representations.Ensure consistency in design and adherence to best p ...
-
University of Texas at Austin Austin, United StatesDeep understanding of IT infrastructure components and how they work together. Ability to develop and communicate a vision for Infrastructure and Operations along with strategies to implement that vision. Regularly conducts research and evaluation of current technology trends and ...
-
University of Texas at Austin Austin, United StatesJob Posting Title: · Postdoctoral Fellow, Department of Oncology, Dell Medical School · * --- · Hiring Department: · Dell Medical School · * --- · Position Open To: · All Applicants · * --- · Weekly Scheduled Hours: · 40 · * --- · FLSA Status: · Exempt · * --- · Earliest Start Da ...
-
University of Texas at Austin Austin, United StatesJob Posting Title: · Development Associate, Office of Development,Dell Medical School · * --- · Hiring Department: · Dell Medical School · * --- · Position Open To: · All Applicants · * --- · Weekly Scheduled Hours: · 40 · * --- · FLSA Status: · Non-Exempt · * --- · Earliest Star ...
-
University of Texas at Austin Austin, United StatesJob Posting Title: · Business Analyst, Department of Neurology, Dell Medical School · * --- · Hiring Department: · Department of Neurology · * --- · Position Open To: · All Applicants · * --- · Weekly Scheduled Hours: · 40 · * --- · FLSA Status: · Exempt · * --- · Earliest Start ...
-
The University of Texas at Austin Austin, United StatesJob Posting Title: · Data Analyst, Department of Oncology, Dell Medical School (Hybrid) · ---- · Hiring Department: · Dell Medical School · ---- · Position Open To: · All Applicants · ---- · Weekly Scheduled Hours: · 40 · ---- · FLSA Status: · Exempt · ---- · Earli ...
-
The University of Texas at Austin Austin, United StatesJob Posting Title: · Business Analyst, Department of Neurology, Dell Medical School ---- · Hiring Department: · Department of Neurology ---- · Position Open To: · All Applicants ---- · Weekly Scheduled Hours: · 40 ---- · FLSA Status: · Exempt ---- · Earliest Start Date: ...
-
University of Texas at Austin Austin, United StatesJob Posting Title: · Business Analyst, Department of Neurology, Dell Medical School ---- · Hiring Department: · Department of Neurology ---- · Position Open To: · All Applicants ---- · Weekly Scheduled Hours: · 40 ---- · FLSA Status: · Exempt ---- · Earliest Start Date: ...
-
University of Texas at Austin Austin, United StatesThe Dell Medical School at The University of Texas at Austin and Seton Ascension is seeking an exceptional board certified or board eligible gastroenterologist at the Assistant or Associated Professor rank to join the Division of Gastroenterology and Hepatology. · As part of The ...
-
University of Texas at Austin Austin, United StatesJob Posting Title: · Research Scientist, Department of Women's Health, Dell Medical School · * --- · Hiring Department: · Department of Women's Health · * --- · Position Open To: · All Applicants · * --- · Weekly Scheduled Hours: · 40 · * --- · FLSA Status: · Exempt · * --- · Ear ...
-
University of Texas at Austin Austin, United StatesJob Posting Title: · Director of Research Services Administration and Infrastructure, Dell Medical School · * --- · Hiring Department: · Dell Medical School · * --- · Position Open To: · All Applicants · * --- · Weekly Scheduled Hours: · 40 · * --- · FLSA Status: · Exempt · * --- ...
-
University of Texas at Austin Austin, United StatesFinancial Reporting Produce reporting schedules covering a variety of topics, such as cash balance, compensation, operations expenses, philanthropy, and research to help facilitate monthly finance reporting.Prepare and distribute payroll, transaction detail, specialty reports, an ...
-
University of Texas at Austin Austin, United StatesJob Posting Title: · Clinical Research Administrator, Department of Neurology, Dell Medical School · * --- · Hiring Department: · Department of Neurology · * --- · Position Open To: · All Applicants · * --- · Weekly Scheduled Hours: · 40 · * --- · FLSA Status: · Exempt · * --- · ...
-
University of Texas at Austin Austin, United StatesData Management:Develops methodologies and databases for collecting data using REDCap, Qualtrics and other data collection platforms.Manages data for clinical/non-clinical trials in all stages of study from different sources: collection, extraction, quality control, cleaning, dat ...
Technical Analyst II, Information Technology, Dell Medical School - Austin, United States - The University of Texas at Austin
Description
Job Details
: General Notes
Must be able to work demanding hours when required. Includes nights, weekends and holidays. Must be available for 24x7 support as assigned. Hours will be discussed during interview.
Purpose
Under direct supervision of the IT Operations Manager, responsible for installing, configuring, maintaining, upgrading, and supporting IT systems that meet Dell Medical School business requirements. The Technical Analyst II supports Dell Medical School equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel.The Technical Analyst II adheres to and supports Dell Medical School policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT equipment, A/V equipment and supported software within the clinical, education, research and faculty/staff workspaces.
Responsibilities
Required Qualifications
High School Diploma/GED and 2 years of relevant experience or an Associate's Degree in a CS related field and one year of experience. Basic certification in A+ and Microsoft Products. Working technical knowledge of network protocols, operating systems, and standards.
Preferred Qualifications
CompTIA A+ and Network+ certifications. Apple Certified Support Professional. Bachelor's Degree in either Computer Science, Information Systems or a healthcare related field.
Salary
$52,000 + depending on qualifications
Working Conditions
Required Materials
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
----
Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
----
