- Join a cohort of associates in a Customer Service role and during the first six months, spend time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls and/or digital channels (e.g. email, live chat, etc.) related to our clients 401K plans.
- In the subsequent months, continue supporting customers through potentially multiple channels to develop and hone your skills. There will be time in the day (away from the phones) to join team activities, get well-being support, and career coaching. There also is an option to acquire your FINRA Series 7 and 63 licenses depending on Career Path.
- Onboarding & Experiential Learning: Training within an industry-leading program will fully prepare you to develop the skills needed to engage with customers, while we will provide enrichment activities that will help "invest in you".
- Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
- Career Coaching: A Career Coach will help you understand the array of career opportunities at Fidelity, identify a career path that fits your interests, passions, and strengths, and chart a course to help you grow.
- This is a full-time hourly contact center position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.
- Ability to establish rapport and relationships through effective communication
- Listening and compassion skills to support the challenges of our diverse customers
- Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)
- Handle a variety of situations and conversations driving towards a resolution suitable for all
- Self-motivated teammate with strong social skills who bring energy and passion to the team
- Can type 40 words per minute and pass a standard English grammar test
- A passion for helping people
- Desire for continual learning and dedication to study and apply new concepts, learning quickly and retaining information to assist with decision-making
- Provide outstanding customer service and communication via voice or digital channels
-
Customer Support Associate
2 weeks ago
Fidelity Investments Covington, United StatesJob Description: · Are you ready to Launch into a career at Fidelity? · Fidelity is looking for Bi-lingual phone associates interested in a career opportunity to service our customers in Spanish. We have multiple Spanish teams that provide financial support to our customers worl ...
-
Customer Support Associate
5 days ago
Fidelity Investments Covington, United StatesJob Description: Are you ready to Launch into a career at Fidelity? · If so, please consider joining our customer service team in Covington, KY. This role requires a consistent balance of remote and on-site participation in our Covington office. Please be mindful of commute dist ...
-
Customer Support Associate
4 weeks ago
Fidelity Investments Covington, United StatesJob Description: Are you ready to Launch into a career at Fidelity? · If so, please consider joining our customer service team in Covington, KY. This role requires a consistent balance of remote and on-site participation in our Covington office. Please be mindful of commute dist ...
-
Plant Manager
2 days ago
Ascend Elements Covington, United StatesAscend Elements is revolutionizing the production of lithium-ion battery materials by establishing a clean and sustainable supply chain using recycled feedstock. Its patented Hydro-to-Cathode technology directly synthesizes new cathode materials from spent lithium-ion cells more ...
-
Cure Press Operator/pfknh
1 week ago
Bridgestone Americas Covington, United States**Company Overview**: · Help us make the best golf balls in the world From our Covington, Georgia manufacturing facility, we supply golf equipment to many of world-renowned golfers including Tiger Woods and Jason Day. · Whatever role you fill, when you represent the Bridgestone G ...
-
Digitalization Referent
1 week ago
Aurora Ventures Covington, United StatesThe Federal Association of Private Providers of Social Services (bpa) serves as the leading representative of private care in Germany. The association advocates for the goals of care, disability, child and youth facilities. Its members trust that the association effectively suppo ...
-
Customer Service Rep
2 weeks ago
Fidelity Investments Covington, United StatesJob Description: · Are you ready to Launch into a career at Fidelity? · If so, please consider joining our customer service team in Covington, KY. This role requires a consistent balance of remote and on-site participation in our Covington office. Please be mindful of commute di ...
-
Customer Support Rep
2 weeks ago
Fidelity Investments Covington, United StatesJob Description: · Are you ready to Launch into a career at Fidelity? · Fidelity is looking for Bi-lingual phone associates interested in a career opportunity to service our customers in Spanish. We have multiple Spanish teams that provide financial support to our customers worl ...
-
Customer Support Specialist
2 weeks ago
Fidelity Investments Covington, United StatesJob Description: · Are you ready to Launch into a career at Fidelity? · Fidelity is looking for Bi-lingual phone associates interested in a career opportunity to service our customers in Spanish. We have multiple Spanish teams that provide financial support to our customers worl ...
-
Customer Support Specialist
2 weeks ago
Fidelity Investments Covington, United StatesJob Description: · Are you ready to Launch into a career at Fidelity? · If so, please consider joining our customer service team in Covington, KY. This role requires a consistent balance of remote and on-site participation in our Covington office. Please be mindful of commute di ...
-
Customer Service Associate
2 weeks ago
Fidelity Investments Covington, United StatesJob Description: · Are you ready to Launch into a career at Fidelity? · If so, please consider joining our customer service team in Covington, KY. This role requires a consistent balance of remote and on-site participation in our Covington office. Please be mindful of commute di ...
-
Office Coordinator
1 week ago
CYNET SYSTEMS Covington, United StatesJob Description: Providing administrative support includes but not limited to data collection, report/document preparation, research, filing, mail sorting, and distribution. · Greets and assists all site visitors in adherence to the site visitor policy. · Assists with As ...
-
EHS Specialist
1 day ago
BD (Becton, Dickinson and Company) Covington, United StatesJob Description Summary · As a Contracting & Compliance Administrator, Government you will work closely with internal business partners as the leader responsible for compliance related to federal government awards received across the enterprise. Associates have an understanding o ...
-
Front Office Asst
1 day ago
Piedmont Healthcare Covington, United StatesRESPONSIBLE FOR: · Under general supervision of the Practice Manager or Front Office Supervisor, performs a variety of non-clinical duties in support of a physicians practice following established methods and procedures involving some independent judgment and latitude in carrying ...
-
Specialist II, Regulatory Affairs
1 week ago
BD (Becton, Dickinson and Company) Covington, United StatesJob Description Summary · Job Description · We are the makers of possible · BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from desi ...
-
Specialist II, Regulatory Affairs
1 week ago
BD (Becton, Dickinson and Company) Covington, United StatesJob Description Summary · We are looking for a seasoned developer with extensive IAM knowledge and experience to help us build a robust security model for our products. Experience both interacting with and designing authentication and authorization models is key. This role will p ...
-
Forklift Operator
1 week ago
BD (Becton, Dickinson and Company) Covington, United StatesJob Description Summary · Job Description · We are the makers of possible · BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from desi ...
-
Medicare Sales Field Agent
1 day ago
Humana Inc. Covington, United StatesBecome a part of our caring community and help us put health first · Are you passionate about the Medicare population, looking for an opportunity to work in sales, and wanting the ability to directly impact your own income potential? Do you have a track record of building trustin ...
-
Wellness Director
1 day ago
YMCA Metro Atlanta Covington, United StatesAs a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission ...
-
Construction Manager
6 days ago
Insight Global Covington, United StatesMust Haves: · Procore Experience · HVAC/Cooling System Background and/or Electrical Background · Experience being superintendent of a construction site and dealing with contractors/sub-contractors · 10+ years of experience overall as a construction manager or superintendent · ...
Customer Support Associate - Covington, United States - Fidelity Investments
Description
Job Description:
Are you ready to Launch into a career at Fidelity?
If so, please consider joining our customer service team in Covington, KY. This role requires a consistent balance of remote and on-site participation in our Covington office. Please be mindful of commute distance when considering applying.
Our Career Development experience is a springboard to an amazing career in which you change the lives of customers Along with the Fidelity benefits and support we provide; it could change yours as well. Here are a few featured benefits (not all benefits are listed) Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) with match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.
In this Customer Service role, you willhelp customers feel more confident, make clearer decisions, and achieve their own financial dreams . You'll assist with a broad range of needs including answering questions about their account balance and helping to make withdrawals, transfer funds, or find resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity.
The Customer Service role is similar to Entry Level Customer Service, Contact Center Representative, Customer Service Representative and Customer Support Representative roles.
How it works ...
Advantages of the program ...
Skills You Bring
The Value You Deliver
Shifts and Hours: Monday – Friday. Training hours are 8:30am – 5:00pm EST and post training must be able to work an 8hr shift during the hours of 12:00 noon - 8:30pm EST
Click to learn more about Training Opportunities at Fidelity (opens in a new tab) and how we support our associates
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3.
We welcome those with experience in jobs such as Senior Accountant, Retail Sales Representative, and Accounting Assistant and others in the Accounting and Finance to apply.