- Traveling to different stores to repair, install, configure, test, and deploy hardware and software systems.
- Conducting on-call rotations for after-hours emergencies and providing technical support to end-users.
- Collaborating with IT professionals on projects like network upgrades, data migrations, and hardware deployments.
- Learning new skills and technologies, problem-solving, and contributing to a dynamic work environment.
- Accountability for managing IT equipment for retail stores.
- Conducting installation pilots and supporting hardware platforms in stores, offices, and production plants.
- Repairing approved technology hardware including PCs, network devices, printers, and more.
- Providing network support, installing new hardware/software, and managing equipment inventory.
- Working with management on computer system issues, ensuring customer satisfaction, and adhering to repair standards.
- High school graduate with technical certifications preferred.
- 5+ years of technical systems experience, 2+ years in technical support, and retail business exposure.
- Working knowledge of IT hardware, Windows, MS Office, and excellent problem-solving and communication skills.
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Service and Delivery Technician III - Lanham, United States - Albertsons Company Inc.
Description
About the Company
Albertsons Companies is a leading player in the retail industry, spearheading innovation and fostering a sense of belonging through its unique culture. The company is committed to a distinct purpose: spreading joy at every table and promoting a healthier future for all communities. Albertsons Companies stands out as one of the largest food and drug retailers in the United States, operating over 2,200 stores across 34 states and the District of Columbia. Known banners under the company include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. The company supports its extensive store network with 22 distribution centers and 19 manufacturing plants.
Placing a high value on adaptability, safety, and the well-being of its employees, Albertsons Companies promotes a hybrid work environment through its 'Presence with a Purpose' model, allowing for a mix of remote work and office time tailored to individual needs.
Job Title: Albertsons IT Service & Delivery Technician
Enjoy a fulfilling career as an Albertsons IT Service & Delivery Technician, a pivotal role in any technology-reliant organization. In this position, you will travel between stores to handle the repair, installation, configuration, testing, and deployment of hardware and software systems across diverse platforms and devices. Some tasks may require working overnight or early morning shifts, depending on project requirements. The role includes being part of on-call rotations to resolve after-hours emergencies at stores, providing technical support and training to end-users, and collaborating with a team of IT professionals on various projects.
What You Will Be Doing
Main Responsibilities
What We Are Searching For
*Experience with iOS, Android, and self-checkout systems is beneficial.
What Is It Like at Albertsons?
With a workforce of 290,000 associates dedicated to exceptional service, Albertsons emphasizes innovation to enhance its digital and product offerings, ensuring customers can access their needs conveniently. The company prides itself on being an Equal Opportunity Employer, valuing diversity and inclusion in its workforce.