-
Assurance Manager
6 days ago
Yeo & Yeo Auburn Hills, United StatesIt's · people like you that make us great · At Yeo & Yeo, we recognize that the champions behind our success are our people. We are a people-first organization · fully committed to creating · a dynamic work environment that values your contributions, supports your professional ...
-
Quality Assurance Manager
1 day ago
Movement Search & Delivery Auburn Hills, United StatesSUMMARY · The Quality Manager is responsible for planning, directing, and coordinating the activities of the quality department facilitating efficient manufacturing operations across the organization. This critical position is an on-site strategic and hands-on senior leadership r ...
-
Quality Assurance Manager
3 weeks ago
Movement Search & Delivery Auburn Hills, United StatesSUMMARY · The Quality Manager is responsible for planning, directing, and coordinating the activities of the quality department facilitating efficient manufacturing operations across the organization. This critical position is an on-site strategic and hands-on senior leadership ...
-
CX Training and Quality Assurance Manager
2 weeks ago
Whisker Auburn Hills, United StatesJob Type · Full-time · Description · Whisker is the maker of Litter-Robot, Feeder-Robot, and At Whisker, we believe pet parenthood can always get better. · As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter ...
-
CX Training and Quality Assurance Manager
3 weeks ago
Whisker Auburn Hills, United StatesWhisker is the maker of Litter-Robot, Feeder-Robot, and At Whisker, we believe pet parenthood can always get better. · As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enrichin ...
-
Emerald Enterprises Walled Lake, MI, United States FreelanceCompany Description: · We are a leading sports technology company based in Walled Lake, MI, specializing in the intersection of sports, media, and betting. Our expertise and technology are relied upon by over 1,700 sports federations, media outlets, betting operators, and consume ...
-
MiCAL Quality Assurance Manager
2 weeks ago
Common Ground Pontiac, United States· Position at Common Ground · SUMMARY: · The Michigan Integrated Crisis and Access Line (MiCAL) is a statewide helpline initiative to provide Michiganders the ability to access behavioral health services while in crisis. MiCAL offers 24/7, 365 support by phone, text message, a ...
-
Assurance Senior Manager
3 weeks ago
Rehmann Troy, United StatesYour passion. Your purpose · If you're here, you're looking for something more. More opportunity, more impact, more purpose. At Rehmann, each and every one of our associates plays a pivotal role in the Firm's success. When you join our team, you can count on exceptional support, ...
-
CX Training and Quality Assurance Manager
3 weeks ago
Energy Jobline IN Lake Angelus, United StatesWhisker is the maker of Litter-Robot, Feeder-Robot, and At Whisker, we believe pet parenthood can always get better. · As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enrichin ...
-
Quasar Industries Rochester Hills, United StatesJob Description · Job DescriptionWe are a metal prototype manufacturer in Rochester Hills currently seeking a motivated individual for a "Quality Assurance Manager / Safety Coordinator Manager" position to join our team. The individual for this position must have experience and q ...
-
Registered Dietitian
2 weeks ago
St. Anthony Healthcare Center Warren, United States Full time$10,000 Sign-On Bonus · Are you passionate about food and nutrition and ensuring seniors have delicious, healthy meals? As a Registered Dietitian (RD) at St. Anthony Healthcare Center, you have the opportunity to provide clinical assessments for guests, plan diets to meet nutriti ...
-
Archaeologist
3 weeks ago
PS&S Warren, United StatesOverview: · PS&S is an award winning "one-stop shop" of architecture and engineering excellence, which was established in 1962. The depth and breadth of our expertise has helped PS&S grow into a firm offering multi-disciplined, full-service architecture, engineering, design, envi ...
-
Practice Manager
2 weeks ago
Harrison Animal Hospital Warren, United States**Center Director (Practice Manager)** · **Harbor Animal Hospital** · ***Veterinary experience required** · Are you dreaming about a new approach to petcare? We are. In fact, our business philosophy is built around reimagining it. · Heart + Paw is looking for a client-centric, co ...
-
Aba Site Manager
2 weeks ago
Cortica Warren, United StatesIn this role, you will oversee a Cortica Center's Applied Behavior Analysis (ABA) Program in its entirety. You will lead teams of clinical staff including ABA Associate Site Leads, Supervisors, and Behavior Interventionists to serve children and families. This role presents an ex ...
-
Aba Site Manager
2 weeks ago
Cortica Warren, United StatesCortica is looking for an **Applied Behavior Analysis Site Manager** to join its growing team In this role, you will oversee Cortica Center's Applied Behavior Analysis (ABA) Program in its entirety. You will lead teams of clinical staff including ABA Associate Site Leads, Supervi ...
-
Production Supervisor
3 weeks ago
TPI Composites Warren, United States**About TPI** · TPI Composites is a global provider of structural composites products and has 50 years of experience in the design, development, prototyping and serial production of advanced lightweight composite structures. We specialize in molding lightweight composite products ...
-
Project Coordinator Automotive
5 days ago
SilverLinx Dearborn, MI, United States FreelanceDearborn, MI - The TRIGO Group has become a globally recognized company since its founding in 1997, providing innovative quality management services to the automotive, aerospace, railway, and heavy transport industries at over 550 locations in Europe, North and South America, Asi ...
-
Quality Technician
1 week ago
CIRCOR Warren, United States**Quality Technician** · BUSINESS: CIRCOR Naval Solutions · LOCATION: Warren, MA · - **Position Summary**_ · Performs designated quality assurance processes relative to support the customer order requirements. Reviews certifications, prepare data packages and perform internal aud ...
-
Client Care Manager/marketer
1 week ago
Comfort Keepers Warren, United States**WILL TRAIN THE RIGHT CANDIDATE** · **JOB SUMMARY**: · Reporting to the Director of Operations, the Client Care Manager is responsible for ensuring overall achievement of revenue objectives for an assigned territory as well as managing operations within the territory of Bridgewa ...
-
Budget Analyst
6 days ago
U.S. Army Acquisition Support Center Warren, United States**Duties**: · - Responsible for performing day to day funds execution and management transactions of all appropriations for assigned PdMs. · - Conducts daily status of funds reviews of allotments, commitments, obligations, and disbursements for multiple appropriations. · - Exerci ...
CX Training and Quality Assurance Manager - Auburn Hills, United States - Whisker
Description
Job Type Full-timeDescriptionWhisker is the maker of Litter-Robot, Feeder-Robot, and At Whisker, we believe pet parenthood can always get better.
As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets.
Whether it's a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way.
To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better.Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 500+ passionate team members.
Summary:
The CX Training and Quality Assurance Manager will lead CX learning initiatives by designing, implementing, and managing comprehensive training programs that enhance team member skills, drive performance improvement, and foster professional growth
What You'll Do:
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.
Develops and executes a forward-thinking training and development strategy that aligns with CX's business goals and ensures a continuous learning cultureDesigns, implements, and oversees a range of training programs, including onboarding, technical skills, leadership development, sales, soft skills, catering to various employee levels and job functionsCollaborates with subject matter experts to create engaging and impactful training materials, utilizing a mix of multimedia resources, e-learning platforms, workshops, seminars, and virtual/in-person learning environmentsBuilds and leads a high-performing training and quality team, fostering their professional growth, managing their performance, and cultivating a collaborative environmentConducts regular needs assessments to identify skills gaps and training requirements across the CX organization, staying attuned to industry trends and best practicesEstablishes key performance indicators (KPIs) to measure the effectiveness of training programs, tracks progress, and analyzes data to make data-driven improvementsDesign scorecards and goals for specialists, supervisors, and managers that align with the behaviors that lead to CX annual targets and goalsFacilitates the implementation of new processes, technologies, or changes within the organization through comprehensive training initiatives, ensuring smooth transitionsCollaborates closely with department heads, executives, and cross-functional teams to understand their training needs and aligns training efforts with broader business strategiesDevelops and manages the training and development budget, optimizing resource allocation for maximum impact and return on investmentPartners with the Talent Acquisition team and hiring managers to create and execute an outstanding new hire experience, including new hire orientation and ramp-up to productivity based on career pathways within 3 to 6 monthsIntegrate cutting-edge technology into our learning landscapeUtilize metrics to reveal the impact of our learning initiatives on performance, retention, and overall successPerforms other duties as assigned Leadership Responsibilities : Directly supervises department Teams and carries out supervisory responsibilities following Whisker policies and applicable laws.
Responsibilities include interviewing, training, and hiring, planning, assigning, and directing work, appraising performance, addressing team issues, and upholding safety and quality guidelines.
What You'll Bring:
BA in Human Resources, Organizational Development, Education, Business, or a related field10+ years of proven experience in designing and implementing training and development programs in a leadership roleStrong understanding of adult learning principles, instructional design, and e-learning technologiesAdvanced deployment experience with technical, product-based subject matterExcellent leadership, communication, and interpersonal skillsAnalytical mindset with the ability to interpret data and translate insights into actionable improvementsExperience in managing a team and working collaboratively with cross-functional departmentsDemonstrated ability to think strategically and execute methodicallyStrong project management skills, including the ability to prioritize and manage multiple initiatives simultaneouslyFamiliarity with training software, learning management systems (LMS), and digital learning toolsUnderstanding of how to utilize metrics and collaborate with key stakeholders to determine learning and development needs and effectiveness for both salaried professional as well as hourly, field based and corporate learners
Benefits & Purrks:
Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the "why", and has a strong sense of empathy and openness to new perspectives.
Be a part of exciting growth, work with incredible people, and create tomorrow's pet products-plus a whole lot of extras.
You will also be provided with:
Premium Medical/Dental/Vision insuranceLife InsurancePTO14 Paid HolidaysPaid Parental Leave401K with 4% MatchFlexible Work ArrangementsTop of the line equipmentLife InsuranceSupplemental Pet InsuranceStatement of Inclusivity:We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.
Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.
#onsite1
