Optician - Wilmington, United States - Simon Eye Associates

Simon Eye Associates Wilmington, United States

2 weeks ago

Description

Job Description

Simon Eye and Center for Advanced Eye Care are partner practices with a combined 30 Optometrists, 8 Ophthalmologists, and 150 staff serving patients across the state of Delaware and in Pennsylvania with locations in West Chester and Bucks County. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff.

As an Optician, your role involves selling, fitting, and dispensing eyewear to patients, providing them with exceptional customer service and patient-centered care that have established Simon Eye Associates as the most reliable eye care provider in Delaware.

What You'll Do:

Educate patients on eyewear materials, adaption, and care; assist them in selecting options that meet both medical and lifestyle needs
Help patients choose frames; Take measurements and specify frame orders.
Offer knowledgeable advice on the benefits of different lenses and frames
Conduct precise eyeglass fittings based on facial measurements and prescriptions; utilize necessary technology and equipment
Place frame orders as per company guidelines, leveraging available technologies
Provide adjustments and repairs as needed
Keep patients informed in case of delays in eyewear orders
Maintain a neat and organized frame style area
Aid doctors in reviewing glasses progress
Collaborate with vendors to resolve order issues
Stay updated on vendor product developments, programs, and promotions

What You'll Need:

Minimum of 2 years experience in a dynamic optical setting
Excellent written and verbal communication skills; ability to communicate effectively with team members and customers
Exceptional relationship-building and interpersonal abilities
Keen attention to detail
Proven track record of delivering outstanding customer service
Capability to multitask; perform tasks efficiently and accurately while ensuring a positive patient experience
Proficiency in using computer databases with high typing accuracy
Demonstrate high levels of professionalism and self-driven motivation
Flexibility to work one evening every week and Saturdays to accommodate patient requirements

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