Product Specialist I - Wilmington, United States - Bausch + Lomb

Bausch + Lomb

Verified Company

Wilmington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Bausch + Lomb (NYSE/TSX:
BLCO) is a top global eye health company committed to safeguarding and improving the amazing gift of sight for millions of individuals worldwide—from birth through all life stages.

Our mission is straightforward, yet impactful:
assisting you in achieving better vision for a better life.

Our wide-ranging portfolio of more than 400 products is fully integrated to cater to our customers' complete eye health needs throughout their lifetime. Our renowned brand is rooted in the profound trust and loyalty of our customers built over our long 170-year legacy. We boast a substantial global presence with about 13,000 employees and operations in roughly 100 countries, reaching billions of potential customers globally.

We have a rich history of contributing to significant advancements in eye health, and we believe we are strongly positioned to continue spearheading the progress in eye health in the future.

Bausch + Lomb is a globally recognized and esteemed healthcare brand, offering a diverse and high-quality range of eye health products including contact lenses, pharmaceuticals, intraocular lenses, and other eye surgery products.

Responsibilities:
This role involves managing incoming consultation calls by delivering professional expertise and top-notch service to customers in order fulfillment and issue resolution to ensure a positive customer experience.

Day to day responsibilities include:

Applying technical and clinical expertise in handling incoming consultation calls related to Specialty Vision Products to ensure correct product orders and fit, and assist with issue resolution.
Serving as a link between eye care professionals and Customer Service, managing incoming order entry calls during peak periods.
Representing the Specialty Vision Products brand professionally in all customer interactions.
Promoting products and company at industry events.
Identifying and nurturing key customers and fostering customer relationships.
Supporting team goals, participating in projects, and backing new initiatives.
Identifying areas for improvement and process enhancements.
Aiding in new product development projects as necessary.
Engaging in business-related projects and activities as per management requests.

Qualifications:

3+ years of clinical experience fitting specialty contact lenses preferred.
High school diploma or equivalent (GED) required. Associate degree preferred.
NCLE Basic Certified required.
Licensed Optician a plus.
Basic computer knowledge required.
Must be self-motivated, enthusiastic, and positive with an interest in helping others and enhancing brand recognition.
Strong communication and interpersonal skills.
Organized, efficient, and detail-oriented.

Comprehensive Benefits

Medical, Dental, and Vision Coverage
Flexible Spending Account (FSA)
Life Insurance
401(k) Savings Plan
Employee Stock Purchase Plan
Employee Assistance Plan (EAP)
Parental Leave Program
Free Bausch + Lomb Contact Lenses
Group Legal Services
Education Assistance Program

All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Applicants should be cautious of fraudulent job offers online and on social media platforms. Applicants must be eligible to work for ANY U.S. employer. We are unable to sponsor employment Visas at this time.