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    Customer Support Specialist - Hickory, United States - JX Enterprises

    JX Enterprises
    JX Enterprises Hickory, United States

    6 days ago

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    Description

    ** Customer Support Specialist**

    **Job Category****:** Drivers **Requisition Number****:** CUSTO003630 Showing 1 location **Job Details**

    **Description**

    **Job Overview**

    Under the direction of the Parts Manager, the Customer Support Specialist will provide exceptional customer service through the prompt and efficient delivery of parts to our customers. This is a first shift, Monday - Friday position.

    **Pay: $20.00/hr.**

    **Shift: 7:00 a.m. - 3:30 p.m.**

    **Shift Premium: Any work performed/hours worked Monday - Friday, 5:00 p.m. - 5:59 a.m. and/or any hours worked on weekends (Saturday/Sunday) will be paid a shift differential of 15% of your base wage.**

    **Essential Duties and Responsibilities**

    Acts as a liaison between the customer and the company, anticipating customer needs and ensuring superior service is provided

    Identify opportunities for growth with each customer account

    Work in tandem with other parts personnel to grow accounts and maximize potential

    Ensure the prompt delivery of all ordered parts

    Pull daily delivery order from inventory at branch, loads delivery truck

    Performs manual material handling of parts for delivery to/from branches and customer sites

    Performs all pre trip truck inspections, fuels vehicles

    Drives delivery van or parts vehicle throughout 8 hour shift up to 25 stops

    Work with Parts Counter personnel to handle credits and returns.

    When delivering parts to customers, be able to transport the part from vehicle to requested customer location in building.

    Push or pull pallet jack to move parts to the requested location in customers building.

    All other duties as assigned

    An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

    Minimum Qualifications:

    High School diploma or GED required.

    Must have the ability to troubleshoot the flow of traffic and road conditions.

    Ability to adhere to established safe driving guidelines.

    Valid drivers license required.

    Dependable and reliable attendance required

    Ability to lift 75 lbs.

    JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    **Skills**

    **Preferred**

    **Relationship Building Skills** *Intermediate* **Communication Skills** *Intermediate* **Time Management** *Intermediate* **Ability to lift 75 lbs** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

    **Required**

    High School or GED or better.

    **Experience**

    **Preferred**

    **1 year:** Parts Delivery

    **1 year:** Customer Service



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