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Randallstown

    medical call center agent - Randallstown, United States - LifeBridge Health

    LifeBridge Health
    LifeBridge Health Randallstown, United States

    3 weeks ago

    LifeBridge Health background
    Description

    JOB SUMMARY:

    • The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone, EMR portal, LBH website or other methods.
    • The agent primarily handles requests in support of specific provider practices, departments or other LBH services.
    • Requests include appointments, prescription refills, or other provider practice associated activity including pre-authorization and referral follow up.
    • The agent works in partnership with other staff members and proactively identifies and responds to LBH customer's needs to enhance the customer experience.
    REQUIREMENTS:
    • Formal working knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a specialized field.
    • 1-3 years of experience in high volume call center
    • Prior healthcare experience preferred
    • Weekend and holiday rotation required

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