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Chester

    Customer Experience Director - Chester, United States - Workstream

    Workstream
    Workstream Chester, United States

    3 weeks ago

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    Description

    Job Title:
    Operations Director


    Company:
    Chick-fil-A Kent Island


    Location:
    Kent Island, Maryland

    Chick-fil-A Kent Island is seeking an experienced and motivated Operations Director to join our team.

    As an Operations Director, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of quality, cleanliness, and efficiency.


    Responsibilities:
    Develop and implement operational policies and procedures that ensure the highest level of customer service and food quality
    Drive-thru execution
    Monitor and manage food and labor costs to ensure profitability and efficiency
    Collaborate with the marketing team to develop and implement promotional campaigns that drive sales and increase brand awareness
    Ensure compliance with all health and safety regulations and maintain a clean and sanitary environment for customers and staff
    Work with the Operator to develop and execute long-term strategic plans for the restaurant, including identifying opportunities for growth and expansion

    Requirements:
    5+ years of experience in restaurant operations, with a proven track record of success in a leadership role
    Strong leadership and management skills, with the ability to motivate and inspire a team to achieve exceptional results
    Excellent communication and interpersonal skills, with the ability to build relationships with customers, staff, and stakeholders
    Strong analytical and problem-solving skills, with the ability to make data-driven decisions
    Strong knowledge of restaurant operations, including food preparation, inventory management, and customer service
    Bachelor's degree in Business Administration, Hospitality, or a related field preferred

    If you are passionate about providing exceptional customer service and have a proven track record of success in restaurant operations, we want to hear from you.

    Apply today to join the Chick-fil-A Kent Island team as our Operations Director.
    Chick-fil-A is one of the largest American fast food restaurant chains and the largest specializing in chicken sandwiches. The company is headquartered in College Park, Georgia. Chick-fil-A operates 2,836 restaurants, primarily in the United States.

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