- Develop and implement operational policies and procedures that ensure the highest level of customer service and food quality
- Drive-thru execution
- Monitor and manage food and labor costs to ensure profitability and efficiency
- Collaborate with the marketing team to develop and implement promotional campaigns that drive sales and increase brand awareness
- Ensure compliance with all health and safety regulations and maintain a clean and sanitary environment for customers and staff
- Work with the Operator to develop and execute long-term strategic plans for the restaurant, including identifying opportunities for growth and expansion
- 5+ years of experience in restaurant operations, with a proven track record of success in a leadership role
- Strong leadership and management skills, with the ability to motivate and inspire a team to achieve exceptional results
- Excellent communication and interpersonal skills, with the ability to build relationships with customers, staff, and stakeholders
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Strong knowledge of restaurant operations, including food preparation, inventory management, and customer service
- Bachelor's degree in Business Administration, Hospitality, or a related field preferred
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Customer Experience Director - Chester, United States - Chick-fil-A
Description
Job Title: Operations Director
Company: Chick-fil-A Kent Island
Location: Kent Island, Maryland
Chick-fil-A Kent Island is seeking an experienced and motivated Operations Director to join our team. As an Operations Director, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of quality, cleanliness, and efficiency.
Responsibilities:
