Customer Service Representative - Suwanee, United States - Develon

Develon Suwanee, United States

2 weeks ago

Description

Job Description

Job DescriptionDevelon
Description:

Develon is looking for a Customer Service Representative to join our dynamic and growing team in Suwanee, GA.

Who We Are

Develon, headquartered in Suwanee, Georgia, markets the Develon brand of products which includes crawler excavators, wheel excavators, mini excavators, wheel loaders, articulated dump trucks, material handlers, log loaders, and attachments. With more than 160 equipment dealer locations in North America, Develon is known for its unmatched dedication to service, customer uptime, and durable, reliable products. We are working to achieve a 'Global Leader in Infrastructure Solutions' by improving products, technology, and business.

We are proud of our products, people, cultural diversity, and professionalism within a national and global framework Powered by innovation

For more information on Develon products, visit na.develon-

What You'll Do

Represent HD Hyundai Infracore North America on incoming and outgoing calls and cases relating to service parts questions and problems. Research, troubleshoot, and provide information to dealers/customers to resolve open issues regarding parts questions. Expedite and follow up on availability and shipment of parts, new product orders, and back-orders. Perform dealer order maintenance and follow up on availability dates from the materials team.

Customer Support

Proficiently performs in a fast-paced environment, which includes managing a high volume of calls and emails.
Effectively establish relationships with dealers/customers through phone and email communication.
Communicate effectively and efficiently on difficult topics, such as parts no longer available, long lead-times, missed orders, incorrectly shipped orders, etc.
Expedites and follow-up on availability, backorder status, order and shipment tracking including released and unreleased orders.
Capture voice of the customer and identify, create, and execute process improvements proficiently, including making suggestions for improvements.
Maintain strong knowledge of the policies for each type of customer.
Processes invoices and facilitates return requests for Korean vendors direct.
Proficiently inputs call/email data into a tracking system to provide proper call metrics and case research analysis.
Proficiently research entry level technical questions and part identification through stock investigations and online parts systems.
Support logistics with freight cost rating and claims filing.
Updates team SOP's and maintains organization of SOP's.

What We Offer

Competitive Compensation and Benefits Program
Health, Dental, and Vision
Generous Company 401(k) Match
Free Telehealth Benefits
Voluntary Supplemental Programs
Career and Skill Development Support
Make a direct impact on the success of the organization

Requirements:

What You'll Need to be Successful

High School Diploma
At least 2-4 years of customer service experience, preferably in service or technical-related service field
Ability to learn and understand the mechanical and operational requirements of construction equipment.
Excellent written and verbal communication skills
Possess strong computer skills with experience in Microsoft Outlook and Excel
Ability to multi-task in a fast-paced work environment
Positive conflict resolution skills
Self-motivated and results-oriented with proven problem-solving ability.
Experience and knowledge with SAP required.

HD Hyundai Infracore North America, LLC. is committed to a diverse workforce and is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call The Company's hiring location is Suwanee in GA.

PI4c0e20c

Customer Service Representative

1 week ago

Kermit Walker - State Farm Agent Dacula, United States

**ROLE DESCRIPTION**: · As a Customer Service Representative you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. · **RESPONSIBILITIES**: · - Establish customer relationships and follow up with customers as neede ...
Customer Service Representative

2 weeks ago

Brand Ex Partners Norcross, United States

Our company is currently hiring a well-organized and friendly Customer Service Representative to handle customer inquiries. You will be responsible for researching question/issues, as well as related tasks. You will collaborate with our sales team to handle objections and facilit ...
Customer Service Representative

2 weeks ago

Vision6, Inc. Norcross, United States

*NO REMOTE ROLES AVAILABLE* · **Job Types**: Full-time, Part-time · Pay: $2, $4,200.00 per month · Expected hours: No less than 40 per week · **Benefits**: · - Health insurance · - On-the-job training · - Professional development assistance · - Referral program · Experience level ...
Patient Service Representative

1 week ago

United Health Services Walton, United States

Patient Service Representative, DVH · United Health Services is seeking a Patient Service Representative to join our 20 West St Patient Accounting department at DVH in Walton, NY. This position is benefits eligible. · Shift · Day · Hours per week: · 20 · Salary range: · $ $23.45 ...
Financial Services Representative

2 weeks ago

Toni Threadgill - State Farm Agent Emory, United States

**Benefits**: · - 401(k) matching · - Dental insurance · - Health insurance · - Opportunity for advancement · - Paid time off · - Training & development · - Vision insurance · **ROLE DESCRIPTION**: · As a Financial Services Representative - State Farm Agent Team Member with Toni ...
Customer Service Representative

3 weeks ago

Northwestern Medicine Woodstock, United States

The **Customer Service Representative** reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standa ...
Customer Service Representative

1 week ago

Peachtree Pest Control and Division of Pestban Stone Mountain, United States

**Looking for a place to GROW?** · Anticimex GA Family of Brands has been providing integrated pest management services throughout Georgia and the Carolinas for over 45 years Our commitment is to ensure the health and safety of our team members, customers, and the environment thr ...
Patient Service Representative

1 week ago

United Health Services Walton, United States

Patient Service Representative, DVH · United Health Services is seeking a Patient Service Representative to join our 20 West St Patient Accounting department at DVH in Walton, NY. This position is benefits eligible. · Shift · Day · Hours per week: · 20 · Salary range: · $ $23.45 ...
Customer Service Representative

1 week ago

Arrow Exterminators Atlanta, United States

Are you ready to join a team where your contributions are valued, and your career growth is limitless? Look no further than **Arrow Exterminators** in Atlanta, GA · As one of the largest home improvement companies in the US, we're committed to protecting the health and property o ...
Customer Service Representative

3 weeks ago

Jet Management Executives Suwanee, United States

Job Description · Job DescriptionThe consumer comes first within the hospitality industry and that is no exception at Jet Management. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their b ...
Customer Service Representative

6 days ago

Luxxe Agency Norcross, United States

Customer Service Representative · Responsibilities will include: · - Manage increased customer interactions · - Utilize optimal communication skills in order to ensure consumer comfortability · - Meet personal/customer service team sales targets and call handling quotas · - Asses ...
Customer Service Representative

1 week ago

Aaron Plumbing INC Suwanee, United States

Job Description · Job DescriptionAaron Services in Suwanee, GA is looking to hire a part-time Customer Service Representative (CSR) to schedule appointments and provide general office support. Are you friendly and highly organized? Would you like to work in a supportive, positive ...
Customer Service Representative

2 weeks ago

Vision6, Inc. Tucker, United States

*NO REMOTE ROLES AVAILABLE* · **Job Types**: Full-time, Part-time · Pay: $2, $4,200.00 per month · Expected hours: No less than 40 per week · **Benefits**: · - Health insurance · - On-the-job training · - Professional development assistance · - Referral program · Experience level ...
Customer Service Representative

2 weeks ago

Caliber Collision Repair Services Suwanee, United States

Service Center. Johns Creek. WHATS IN IT FOR ME? Benefits from day one: Immediately eligible for medical, dental and vision. Industry Comparable Pay Paid weekly and eligible for overtime. Paid Vacation & Holidays Begin accruing day 1 Career growt Customer Service Representative, ...
Customer Service Representative

6 days ago

GO Pull-It Norcross, United States

At GO Pull-It, customer service takes center stage. Our goal is to ensure every customer's visit to our yard is exceptional. Our CSRs work collaboratively to achieve this objective and make GO Pull-It stand out as the best place to shop for used auto parts in Norcross. We match t ...
Guest Service Representative

2 weeks ago

Clipper Petroleum Suwanee, United States

Job Details · Level · Entry · Job Location · Store #40 - Suwanee, GA · Position Type · Full-Time/Part-Time · Travel Percentage · None · Job Shift · Any · Job Category · Retail · Description · POSITION SUMMARY: · The Guest Service Representative greets and serves gues ...
customer service representative

1 week ago

Unlimited Landscaping Suwanee, United States

Job Description · Job DescriptionCustomer Service Representative Job Description · Receives calls to resolve basic and routine customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of cus ...
Customer Service Representative

3 weeks ago

Murrelektronik Inc Suwanee, United States

The Customer Service Representative is part of the Customer Service Team and is the operational arm of the Customer Experience organization. The Customer Service Representative (CSR) is responsible for providing excellent customer service to all internal and external customers by ...
Customer Service Representative

2 weeks ago

Brian Brakefield - State Farm Agent Conyers, United States

**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
Customer Service Representative

2 weeks ago

UroStat Healthcare Suwanee, United States

Job Description · Job DescriptionWe are seeking a Customer Service Representative - Medical Supply to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. · Responsibilities: · Handle customer inq ...