Darryl Connelly II

With a strong foundation in the hospitality industry spanning more than ten years, I am navigating a career shift from a non-technical background to become a Data Analyst.

Data has the power to reshape lives, and I'm deeply committed to being a part of the inspiring narratives. My journey signifies a transition from a 'non-traditional' background, showcasing the limitless possibilities in this dynamic field.

Focusing primarily on Data Analytics and Data Visualizations, I proficiently utilize tools like Excel, SQL, Tableau, and Python to transform complex data into meaningful insights.

CERTIFIED TRAINER, Ted’s Montana Grill | 05/18 – 05/23

• Contributed to a 10% reduction in staff turnover after being promoted to Certified Trainer.
• Improved staff efficiency by 30% through leading training programs.
• Mentored team, contributing to an 8% increase in customer satisfaction scores.
• Implemented analytics leading to a 15% boost in sales.

FOOD SERVER, Ted’s Montana Grill | 07/14 – 05/18

• Efficiently managed a high-volume section, serving up to 75+ customers daily.
• Established rapport with guests, resulting in a 25% increase in repeat business .

SERVICE PROFESSIONAL, Red Lobster | 03/11 – 08/14

• Provided outstanding customer service, maintaining a customer satisfaction score of 95%.
• Led to a 20% improvement in team productivity after assuming the role of Service Professional.
• Collaborated with kitchen staff, reducing order time by 15% through optimized communication.

Georgia Institute of Technology, Atlanta, GA

Certificate in Data Science and Analytics

Florida State University, Tallahassee, FL

Bachelor of Science in Clothing, Textiles & Merchandising