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    Clerical Receptionist I-Bilingual - Las Vegas, United States - Zenith American

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    Description

    Job Description

    Job Description

    JOB TITLE:

    Clerical Receptionist I-Bilingual

    DEPARTMENT:

    Pension (Las Vegas)

    REPORTS TO:

    Tracy Thompson

    JOB DUTIES:

    Provide services for the Claims, Contribution Accounting or Pension Department.

    Responsibilities include:

    • Answering phone calls; greeting, identifying, and assigning participant/retiree inquiries to appropriate departmental staff.
    • Opening, date stamping, logging, counting and distributing mail within the department on a daily basis.
    • Coordinating appointments with pension processors; performing clerical duties as required (typing, filing, copying, microfilm and microfiche research, etc.).
    • Keeping reception area stocked with forms and booklets.
    • Assisting retirees with address changes, stop payment orders, and direct deposit inquiries.
    • Assist in completion of income forms from various agencies.
    • Assists in processing of Annual Certification Letters.
    • Cuts checks.
    • Document ETK system as required.
    • Must meet the department's quality and production standards for this job, as provided on the work standards grid.

    JOB REQUIREMENTS:

    Minimum Education & Experience

    • HS or GED.
    • Minimum of one year experience as a Receptionist in a professional office.
    • Bilingual required.

    Mental/Visual Concentration or Manual Dexterity

    Requires normal concentration easily learned, simple movements

    Computer Operations

    • Must be PC literate.
    • General knowledge of MS Word, and MS Excel.
    • Typing score of 35 WPM general knowledge of 10-key.

    Physical Work Environment

    • Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements
    • May be subject to interruptions
    • May be required to lift a maximum of 25 lbs
    • Meets established attendance and punctuality guidelines

    COMPETENCIES:

    Customer Focus

    Understands customer needs, both internal and external, and looks for opportunities to provide the highest quality service

    Quality Focus

    • Looks for opportunities to provide the highest quality service.
    • Maintains appropriate documentation
    • Works with other employees/departments to ensure timely and quality service

    Analysis

    • Some analytical/problem solving skills
    • Some research skills
    • Mathematical proficiency preferred.

    Planning

    • Solid organizational skills
    • Ability to prioritize and multi-task

    Communication

    • Solid written, verbal, and presentation skills
    • Listens actively and communicates effectively with participants, co-workers, Clients, Employers and Vendors.

    Interpersonal Relations

    • Assists participants, co-workers, clients, employers and vendors in a friendly, courteous, and professional manner.
    • Uses courtesy in communication and working with others.
    • Works with other employees/departments to ensure timely and quality service
    • Patience and rapport with others required.

    Teamwork

    • Works well in a team environment with minimal supervision
    • Contributes to team tactics to meet defined goals
    • Supports a work environment that is conducive to team productivity
    • Accepts team decisions and works toward implementation

    Positive Attitude

    • Highly motivated
    • Demonstrates flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, and rapid change

    Integrity

    • Approaches all business decisions and actions guided by sound personal and professional beliefs
    • High level of credibility and confidentiality
    • Earns trust by dealing honestly and following through on commitments

    SALARY:

    Grade 2

    TESTING:

    Testing Requirements

    • Pre-employment Test for new hires to ZAS
    • Typing Test.
    • MS Word, Excel and 10-key.

    BID INSTRUCTIONS:

    Interested applicants should apply through our new ATS system

    by COB Tuesday, April 2, 2024. EMail

    - If you have any questions. The link can also be found on our intranet.

    Job Posted by ApplicantPro


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