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    Mitigation Project Manager - Medina, United States - SERVPRO of Southern Cuyahoga

    SERVPRO of Southern Cuyahoga
    SERVPRO of Southern Cuyahoga Medina, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionSERVPRO Team Fosdick is the premier fire and water cleanup and restoration company in Northeast Ohio. We are expanding and seeking a Mitigation Project Manager. We currently have 9 franchises in the Cleveland, Akron and Mansfield areas.

    Job Description:
    • Manage production crews and jobs according to SERVPRO procedures.
    • Assign and coordinate jobs with crews,
    • Assist with job scheduling
    • Coordinate requirements for the job
    • Complete job files
    • Supervise production and monitor jobs from start to finish
    • Scoping of services, and job estimates
    • Communicate and establish rapport with commercial, insurance, and residential customers.

    Responsibilities:

    Oversee Franchise processes relating to customers and take care of customer needs
    • Monitor and follow up on all assigned jobs ensuring customer needs are met
    • Keep Operations Manager, General Manager, or Owner updated on production, as appropriate
    • Manage relationships with centers of influence (COIs)
    • Resolve problems quickly as they arise
    • Perform production work as needed
    • Oversee scheduling of jobs, resources, and crews following SERVPRO Franchise production guidelines
    • Manage job file documentation, job profitability, and efficiencies
    • Train, manage, and recruit production personnel
    • Create and/or review job scopes and ensure accuracy and clarity
    • Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently

    Qualifications:
    • Effective written and oral communication
    • Experience in cleaning/restoration preferred
    • High school diploma/GED
    • IICRC certifications preferred
    • Ability to travel locally and out of state when necessary
    • Ability to successfully complete a background check subject to applicable law

    Physical and Work Environment Requirements:
    • Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
    • Exposure to chemicals
    • Walking and standing for long periods of time, driving, sitting, climbing,
    • Ability to climb ladders and work at ceiling heights
    • Ability to work in tight spaces (e.g., crawls spaces under buildings)
    • Repetitive pushing/pulling/lifting/carrying objects
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