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    Director of Project Management - Bath, United States - BS&A

    BS&A
    BS&A Bath, United States

    3 weeks ago

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    Description
    Director of Project Management
    [In-person or Remote]

    We are looking for an experienced Director of Project Management that can lead our rapidly
    growing team of Project Managers and Sr Project Managers within our Professional Services
    organization. The Director of Project Management will oversee the continuous evolution of
    our implementation methodology, project management tools and templates, and have
    overall responsibility for the development of the Project Management function and
    corresponding execution with our customers. You'll have the opportunity to shape and
    establish our project management practices across the customer onboarding journey. The
    Director of PM will be responsible for ensuring all projects in the portfolio adhere to our
    implementation methodology and will be expected to identify and implement improvements
    to the methodology. Reporting to the VP of Professional Services, you will work closely with
    not only the Project Managers reporting to you, but also the other functions involved in
    implementation, including Data Conversion and Implementation.

    This is a rapidly growing team and if you're excited about rapidly evolving and leading a
    Project Management function, we want to hear from you


    Key Responsibilities:

    • Architect end-to-end project management in customer onboarding – create and
    establish project management protocols and best practices from scratch,
    ensuring a scalable approach as the company grows.

    • Oversee the execution of the project portfolio, ensuring adherence to timelines,
    scope, and quality standards.

    • Leverage industry leading tools for Professional Services Automation and Project
    Management, ensuring consistent use of these tools across the portfolio.

    • Implement risk management strategies to ensure project success.
    • Provide strategic leadership to the project management team, fostering a culture
    of collaboration, innovation, and accountability, ensuring the team has the
    necessary resources and support to deliver high-quality projects.

    • Actively engage in key customer projects and remediate any challenges with
    execution or client satisfaction.

    • Work cross-functionally within the Professional Services team as well as with
    other teams (Engineering, Sales, etc) to iteratively drive faster time-to-value
    while maintaining the highest levels of customer satisfaction.

    • Establish and monitor key performance indicators (KPIs) for the project
    management team.

    • Analyze performance metrics to identify areas for improvement and implement
    corrective actions.

    • Monitor and regularly report on project portfolio progress, addressing potential
    issues or risks, and implementing mitigation strategies when necessary.

    • Other duties as assigned.

    Key Attributes:

    • Solution oriented individual who drives best practices and simplifies complexity.
    • Outstanding interpersonal skills to understand how best to navigate internal and
    external resources to move an individual project or program forward.

    • Complex problem-solving skills
    • Process-driven and detail oriented.
    • Stellar collaborator
    • Builder that enjoys establishing scalable business models and fostering individual
    team member growth.


    Qualifications:

    • Minimum of five years of project management leadership experience working
    within a Professional Services organization, preferably with an ERP company or
    similar complex B2B/B2G SaaS product.

    • Proven track record of successfully managing and delivering a portfolio of
    complex SaaS projects on time, within budget, and with high quality.

    • Direct experience building a methodology and project management function from
    the ground up.

    • Hands on experience with PSA and Project Management tools.
    • Strong leadership and team management skills.
    • Excellent communication and interpersonal skills, with the ability to interact
    effectively with clients and internal stakeholders.

    • In-depth knowledge of project management methodologies and tools.
    • Preference for experience with complex GovTech systems and/or other data-
    intensive SaaS solutions.

    • Bachelor's degree or higher
    • Ability to travel up to 25%, with heavier travel to our headquarters in Lansing, MI
    during initial onboarding and ramp-up time period.

    At BS&A, we love our team members and offer a highly competitive compensation and
    benefit package


    Our benefit package includes:

    • Competitive pay
    • Health Insurance – BCBS of Michigan – Employer-paid premium
    • Health Savings Plan – Employer contributes 75%
    • Dental Insurance – Employer-paid premium
    • Vision Insurance – Employer-paid premium
    • Retirement – 401(k) contribution – Employer-paid
    • Retirement – 401(k) – Employer matches 50% of team member contribution
    • Paid Parental Leave
    • Disability Insurance – Employer-paid premium
    • Life Insurance – Employer-paid premium
    • Generous PTO and Holiday Time
    • Company-sponsored events
    BS&A Software uses E-Verify as part of the I-9 process to verify the work eligibility of all new
    hires.

    BS&A Software provides Equal Employment Opportunity to all employees and applicants for
    employment without regard to race, color, religion, gender identity or expression, sex,
    sexual orientation, national origin, age, disability, genetic information, marital status,
    amnesty, or status as a covered veteran in accordance with applicable federal, state, and
    local laws. BS&A Software complies with applicable state and local laws governing non-
    discrimination in employment in every location in which the company has facilities.

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