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    Application Support Specialist - Mesa, United States - Insight Global

    Insight Global
    Insight Global Mesa, United States

    1 week ago

    Insight Global background
    Description

    Day to Day:
    Our client is looking for a Level 2 Application Support Specialist to support their internal teams. You will act as application support as well as production support for the engineering division. You will handle tickets submitted via ServiceNow and will engage in triage.

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience


    Must Haves:

    • Experience in an application support role
    • Experience with Oracle PL/SQL scripting to pull information/troubleshoot
    • Experience with a ticketing system (preferably ServiceNow)
    • Experience working with customer internal and external requirements
    • Extensive SQL skills
    • Microsoft SQL
    • Oracle PL/SQL
    • Data analysis skills
    • Understands data relationships and schemas
    • Able to follow data through systems
    • Able to use MS tools such as Excel, Word and Powerpoint
    • Strong communication skillslistening and note taking
    • Proactive and forward thinking approach
    • Self motivated with confidence and ownership
    Nice to Have Skills & Experience


    Pluses:

    • Cloud experience
    • PowerBI experience

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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