- Complete opening/closing checklist according to standards.
- Welcome guests, take their drink orders relay order to bartender, process order, deliver order to guest and receive payment for order.
- Have knowledge of which garnishes go in each drink.
- Process credit card and room charges.
- Clear and clean tables when guests leave, return glasses to be washed.
- Keep lounge area clean and free from debris at all times.
- Follow all cash handling policies, and prepare closing report for night audit.
- Perform all side work duties according to the schedule.
- Full knowledge of state liquor laws.
- Be familiar with the computer system.
- Help the bartender prepare drinks when needed.
- Assist bartender with hors d'oeuvres tables for cocktail hour in set up and breakdown.
- Ensure overall guest satisfaction.
- High school diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be of legal age to serve alcoholic beverages, according to local state laws.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
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Cocktail Server - Dallas, United States - Highgate Hotels
Description
Compensation TypeHourly
Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S.
gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.
Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.
Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.
With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in London, New York, Dallas, and Seattle.Location
The Joule Dallas, TX
Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms.
Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory.
A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel.Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008.
Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas.
OverviewThe Cocktail Server is expected to provide timely, courteous service with guest satisfaction as the primary goal. They are responsible for promotion of specials and up selling.
Responsibilities
