- Provide help desk support for customers / maintainers of our products.
- Provide warranty processing support, analysis and reporting, including timely communication with customers.
- Assist with development of maintenance, ICA documents and service literature.
- Take ownership of specific issues and lead the efforts to identify root cause, and ensure corrective action is put in place.
- Provide feedback to engineering regarding product improvement opportunities.
- Attend IA seminars, trade shows, and/or type-clubs to provide technical support and training on our products.
- Develop maintenance training programs/presentations for our products.
- Provide warranty processing support, analysis and reporting, including timely communication with customers.
- Develop a working relationship with distribution and OE customer base.
- Develop an understanding and working knowledge of the warranty database.
- Develop a working understanding of each of our products lines as they relate to specific airframe/engine types: Through reading and understanding of the maintenance manuals; Performing warranty tear downs, processing and investigations; Learning and understanding troubleshooting procedures for their systems
-
Technical Representative
15 hours ago
Hartzell Engine Technologies Montgomery, United StatesJob Type · Full-time · Description · Key Responsibilities: · The responsibilities of this position are wide and varied; including but not limited to: providing "help desk" support via phone, fax and e-mail to users and servicers of HET's products; identifying field problems an ...
-
Customer Service Representative
6 days ago
CST LLC Montgomery, United StatesWe are seeking a **Customer Service Representative** to join our team · **This is an on-site role, and will not be remote or hybrid, at any time.** · **What We Offer**: · - **Pay Range: $ / hour**: · - Benefits: Your benefits package would include: Medical, Dental, Vision, and Li ...
-
Customer Service Coordinator
6 hours ago
Penske Truck Leasing Montgomery, United States Full timePosition Summary: · A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. · This position will report to our Montgomery, Alabama location. This posi ...
-
Customer Service Coordinator
1 day ago
Penske Truck Leasing Montgomery, United States Full timePosition Summary: · A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. · This position will report to our Montgomery, Alabama location. This posi ...
-
Montco Anti-Hunger Network Montgomery County, PA, United States**About us** · MAHN works to contribute to the food safety net resilience by: · - Establishing and building a network of 60 plus historically siloed food pantries and free meal providers · - Developing a highly valued, county wide Food Resource Program · - Coordinating food and f ...
-
Traveling Underground Operator
1 week ago
National OnDemand Inc Montgomery, United States**Position Summary**: · National OnDemand, Inc. is a leading communications and utilities infrastructure provider offering comprehensive service solutions to the Fiber, Wireless, Energy, and Technology sectors across the United States. We specialize in delivering turnkey infrastr ...
-
Diesel Technician/Mechanic III
6 hours ago
Penske Truck Leasing Montgomery, United States Full time136 Neelytown Rd · Montgomery, NY, 12549 · Pay: $27.25/hr · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and ...
-
Diesel Technician/Mechanic III
1 day ago
Penske Truck Leasing Montgomery, United States Full timeWhat's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will ...
-
Mobile Technician II
1 day ago
Penske Truck Leasing Montgomery, United States Full timePay: $31.00/hr and $2.00/hr offsite work differential. · Exciting New Road Tech Program · Position Summary: · Penske Mobile Technician II will perform repairs and diagnosis of major components or remove/replace major components at a customers location. Expectations include the ab ...
-
Diesel Technician/Mechanic II
1 day ago
Penske Truck Leasing Montgomery, United States Full time1700 Ridgeway West Montgomery AL 36110 United States · What's the Job? · Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicl ...
-
Diesel Technician/Mechanic II
6 hours ago
Penske Truck Leasing Montgomery, United States Full time136 Neelytown Rd · Montgomery, NY, 12549 · Pay: $29.75/hr · What's the Job? · Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of v ...
-
SilverLinx Maxwell, United StatesWelcome to Hamburg Airport - Jobs & Careers As the fifth largest airport in Germany, we combine the fascination of flying with Hanseatic tradition and cosmopolitanism. With around employees in the Hamburg Airport Group, we value diversity in all forms: We stand for tolerance, res ...
-
Horizon Innovations Millbrook, United StatesTechnical University of Nuremberg Georg Simon Ohm - LogoInnovation needs diversityAs a professor at Ohm, you have a unique professional environment. As a large university, we offer you many opportunities to flexibly shape your work. Your innovative ideas in teaching and research ...
-
Senior Automotive Technician
6 days ago
Bridgestone Corporation Montgomery, United StatesCompany Overview · Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locat ...
-
Principal Environmental Health
6 days ago
Environmental & Occupational Montgomery, United StatesGreat that you're thinking about a career with BSI · Are you looking to join a dynamic global industry leader that can boast nearly 120 years of excellence, growth, and continuing innovation? Do you hold yourself to the highest of standards? If yes, then we would love to hear fro ...
-
Call Center Representative
3 weeks ago
Gainwell Technologies LLC Montgomery, United StatesGreat companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your cont ...
-
Call Center Representative
1 week ago
HMS Montgomery, United StatesGreat companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your cont ...
-
Call Center Representative
2 weeks ago
Gainwell Technologies LLC Montgomery, United StatesGreat companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your cont ...
-
V2X Montgomery, AL, United StatesJob Description Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield · We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness · A ...
-
Senior Project Manager
6 days ago
Cianbro Montgomery, United StatesProvide leadership and support to heavy civil / marine / movable bridge infrastructure construction projects. Provide technical support and oversight to estimating, scheduling, field support, safety, and financial oversight on large projects from bid preparation through final acc ...
Technical Representative - Montgomery, United States - Hartzell Engine Technologies
Description
Job Type Full-timeDescriptionKey Responsibilities:
The responsibilities of this position are wide and varied; including but not limited to: providing "help desk" support via phone, fax and e-mail to users and servicers of HET's products; identifying field problems and taking the lead internally to ensure they are resolved; reviewing service literature and providing timely feedback; participating in and/or conducting training classes at seminars, trade shows, and type-clubs to provide operating, service, and maintenance support for users and operators; and adjudicating warranty claims
Key Deliverables:
RequirementsRequired Education/Experience:
Bachelor of Science preferred or equivalent experience; A&P license required, I.A. preferred. Previous manufacturing experience preferred.
Required Technical Competencies1) Strong mechanical aptitude with an understanding of general aviation aircraft systems2) Strong troubleshooting skills3) In-depth understanding of blue print reading and drawings4) Ability to visualize from sketches, photos and verbal descriptions5) Knowledge and use of standard hand tools and measuring tools6) Basic understanding of inspection methods7) Strong technical writing skills8) Ability to read and interpret technical manuals9) Good understanding of Federal Aviation Regulations that pertain to certification, operation and maintenance practices10) Basic understanding of Aviation vocabulary11) Strong communication skills including the ability to present technical information12) Basic computer skills; (Microsoft Office, Outlook, etc.)Beneficial Secondary Technical CompetenciesExperience in preparing and presenting training materials to groups.
Pilot's licenseRepair station experienceRequired Behavioral Competencies:1) Decision Making - Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.2) Tenacity - Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable. 3) Customer Focus - Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships. 4) Initiates Action - Takes prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. Urgency.5) Manages Work - Effectively manages own time and resources to ensure that work is completed efficiently. Follow-thru.6) Work Standards - Sets high standards of performance for self; assumes responsibility and accountability for successful completion of assignments or tasks. Discipline.Wage and Benefit At Hartzell Engine Tech, we pride ourselves in offering competitive wages as well as a benefit package that includes, paid vacation, 10 paid holidays, medical, dental, and vision plans that begin on the first day of employment, 401(k) with a match as well as a 2% quarterly contribution, company paid disability and life benefits, and more.
Additionally, at Hartzell Engine Tech., aviation is in our DNA and because of this, we allow employees to join our flying club which comes with discounts that are unmatched on training for a pilot's license.
E-Verify/EEO/AA Employer
