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    Employee and Labor Relations Specialist - Atlanta, United States - Primecare Home Care Services Inc

    Primecare Home Care Services Inc
    Primecare Home Care Services Inc Atlanta, United States

    1 week ago

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    Description

    About Primecare Home Care:
    At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love.

    As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving.

    Our commitment to providing the highest quality care is at the forefront of everything we do. At Primecare Home Care Services, we prioritize CARE. Our culture is shaped by our core values, which include being caring, reliable, honest, punctual, and professional. We believe in fostering an environment where compassion and dedication are valued and rewarded. We strive to create a supportive and collaborative atmosphere for our team members, promoting personal growth and professional development.


    Position Summary:


    The Employee and Labor Relations Specialist plays a critical role in ensuring harmonious workplace relations and compliance with labor laws and company policies.

    This position serves as a subject matter expert and is responsible for receiving, managing, resolving, and documenting complex employee relations inquiries and issues, and for conducting investigations into employee complaints in addition to positive organizational culture.

    This role also involves ensuring that the corrective action procedures are fair, consistent, and comply with all relevant laws and regulations.


    Responsibilities:

    Employee Relations:
    Serve as a point of contact for employees regarding workplace issues and grievances.


    Serve as a lead investigator in employee relations matters across various entities and drive towards solutions successful outcomes that align the culture and values.

    Investigate and resolve employee complaints in a fair and timely manner.

    Facilitate communication between employees and management to promote understanding and cooperation.

    Conduct exit interviews and analyze feedback to identify trends and areas for improvement.


    Labor Relations:
    Stay current with labor laws and regulations to ensure company compliance.

    Provide guidance and training to management on labor relations best practices.


    Conflict Resolution:
    Mediate conflicts between employees and supervisors to achieve mutually beneficial outcomes.

    Develop and implement conflict resolution strategies and training programs.

    Maintain accurate and detailed records of all conflict resolution proceedings.


    Training & Development:
    Design and conduct training programs on employee relations, labor laws, and conflict resolution.

    Provide training and guidance to managers on the corrective action process and best practices.

    Offer support to managers and employees during the corrective action process.

    Develop training materials and resources related to corrective action.

    Promote a culture of continuous improvement and professional development.

    Corrective Action Process

    Develop, implement, and manage the corrective action process and procedures.

    Ensure that the corrective action process is fair, transparent, and consistent across all departments.

    Monitor the effectiveness of the corrective action process and make improvements as needed.


    Case Management:
    Oversee and manage individual corrective action cases from initiation to resolution.

    Conduct thorough investigations into performance or conduct issues.

    Consult with managers to determine appropriate corrective actions, including warnings, suspensions, and terminations.


    Continuous Improvement:
    Regularly evaluate the corrective action process and implement improvements.

    Stay current with best practices in employee relations and corrective action.

    Participate in HR projects and initiatives aimed at enhancing the employee experience.

    Compliance and Reporting

    Ensure compliance with federal, state, and local employment laws and regulations.

    Prepare reports and documentation related to employee and labor relations activities.

    Participate in audits and investigations conducted by regulatory bodies.

    Required Knowledge, Skills, Abilities and Competences:


    Working under minimal supervision, provide effective service, support, consultation and resolution of complex ER inquiries and issues through the informed application of company policies, programs, procedures, and federal/state laws.

    Demonstrated ability to conduct formal investigations involving all levels of interaction and providing appropriate recommendations to senior business leaders.


    Proven ability to research information, analyze data, and use sound judgment to draw valid conclusions, prepare recommendations and build plans of action.

    Ability to establish credibility, build rapport and create trust in a virtual setting.

    Excellent consultative, listening, and verbal/written communication skills; ability to influence, negotiate and convey recommendations and opinions persuasively.

    Excellent relationship management skills and ability to collaborate effectively and partner well with others.

    Demonstrated ability to manage sensitive, emotional and confidential situations in a composed, discrete and professional manner.

    Excellent conflict resolution and problem-solving skills.


    Strong organizational skills with a demonstrated ability to prioritize and use time effectively and efficiently, while shifting frequently between multiple priorities and business requirements simultaneously.


    Minimum Qualifications:
    Bachelor's degree in Human Resources or a related field, or equivalent experience

    Minimum of 3-5 years of experience in employee and labor relations.

    In-depth knowledge of labor laws, collective bargaining, and HR best practices.

    Excellent communication skills, both written and verbal

    Flexible work from home options available.

    This agency is independently owned and operated.

    Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency.

    All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.

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