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Chandler

    Service Desk Technician - Chandler, United States - OneNeck IT Solutions

    OneNeck IT Solutions
    OneNeck IT Solutions Chandler, United States

    3 weeks ago

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    Description


    Service Desk Technician (Overnight Shift)

    Job Locations

    US-AZ-Gilbert | US-AZ-Chandler | US-AZ-Mesa | US-AZ-Tempe | US-AZ-Scottsdale | US-AZ-Phoenix

    ID



    Company

    OneNeck IT Solutions

    Overview

    Would you like to be part of a customer focused, high performance, high integrity team of technology professionals? Do you want to launch your IT career and get exposure to a variety of best-in-class infrastructure technologies? At OneNeck IT Solutions we deliver world class IT solutions 365/24/7.

    We are seeking a dynamic individual who is passionate about technology and providing superior customer service. Our managed services engagements allow our employees to have access to a variety of technologies and environments, while broadening your skillset and preparing you for future growth.

    The shift for this position is 6pm-6am Thursday through Saturday with alternating Wednesday's MST. This position can work from home some days with some days scheduled onsite in our Gilbert, AZ data center facility

    Responsibilities

    The Service Desk Technician is a pivotal support position within OneNeck's Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and OneNeck's customers; this team is the launching point for all customer support communications. Technicians are responsible for receipt, analysis, documentation, escalation, and resolution of customer issues and requests related to services delivered by OneNeck. This team is involved in major incident resolution.

    Responsibilities:

      Research, respond, and resolve customer issues within scope of the Tier 1 Service Desk team's responsibilities with the goal of meeting published SLA's and OLA's. Regular assistance may be required from other Service Desk resources
    • Issue and incident documentation in Cherwell ticketing tool
    • Monitor enterprise systems through monitoring software (Nagios and UIM)
    • Handle incoming and outgoing phone calls in a help desk environment
    • Grow technical knowledge and skills through regular training while using both OneNeck and online resources
    Qualifications

    Required Qualifications

    • 1+ years IT related experience
    • Must live within 30-40 minutes of the Gilbert, AZ data center
    • Ability to effectively communicate technical concepts to both technical and non-technical audiences
    • Must follow the OneNeck Service Desk attendance guidelines to meet our customer's need

    Other Qualifications

    • Knowledge of or familiarity with IT technologies (i.e. Unix/Windows Servers, Database, Data Center and Client/Server Application Support)
    • Able to produce a high standard deliverable while under time constraint pressure
    • Experience interacting with external customers
    • Excellent customer service skills, interpersonal skills, and telephone etiquette
    • Good documentation skills and solid written grammar
    • Able to accurately follow written technical work instructions
    • Able to work in a structured environment
    • Strong organization, time management, and prioritizing skills

    OneNeck IT Solutions offers multi-cloud solutions, combined with managed services, professional IT services, hardware and local connectivity via top-tier data centers across the country. OneNeck's team of technology professionals deliver secure, modern platforms and applications for organizations embracing data-driven transformation and secure end-to-end solutions.

    We offer competitive salary and a strong total rewards package. To learn more about this position or our company, visit

    EEO/AA Employer/Vets/Disability

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