Service Desk Technician(Mesa, Arizona) - Cognizant Technology Solutions

Cognizant Technology Solutions
Cognizant Technology Solutions
Verified Company
Mesa, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Title:

COGNIZANT IS LOOKING FOR Service Desk Engineer

Location-Mesa. AZ


Roles & Responsibilities:


  • Answer End user calls and make outbound calls for incident follow up
  • Provide First level resolution
  • Ticket Creation/Categorization/Prioritization
  • Ticket escalation to respective Support Group
  • Incident Resolution and recovery
  • Ticket Closure and followup on aging or open tickets
  • Undergo training based on project requirements
  • Ability to implement to Shift schedule

Experience:


Desired Skills:

Ø Work experience in supporting service desk or support center for manufacturing plant IT users and corporate support


Ø Good communication skills and customer management experience:
Ø Good Analytical & Coordination skills

Ø Excellent Customer Service skills

Ø Good understanding of Computers and technical Fix skills


Ø Good interpersonal skills:

Ø Strong multitasking skills handling voice calls and document records at the same time

Ø Collaborate with Team Leads in terms of Service Outages


Ø Good experience working with Computer hardware:
Ø Excellent knowledge on Windows Operating system

Ø Good understanding of Microsoft Office suite

Ø Critical Situation management


Ø Understanding of Total Case Ownership:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Longterm/Shortterm Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission.

Our Cognizant Veterans Network Encourages Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service.


Employee Status :
Full Time Employee


Shift :
Day Job


Travel :
No


Job Posting :
May


About Cognizant
Cognizant is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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