Front Desk Agent - Islamorada, United States - Cheeca Lodge & Spa

Cheeca Lodge & Spa Islamorada, United States

3 weeks ago

Description

Northwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood invests alongside institutional and private clients in a broad range of real estate and real estate-related investment opportunities globally, with approximately $7 billion of assets under management.

Northwood has office locations in the US in Denver (headquarters), New York, Dallas, Los Angeles and Charlotte. The firm also has employees who work for vertically integrated platforms, such as Retail and Hospitality, in Florida, North and South Carolina, California, and Texas. Additionally, the firm has professional teams located in the United Kingdom, Luxembourg, Paris, Singapore, and Amsterdam.

Northwood Hospitality, a wholly owned subsidiary of Northwood Investors, manages the prominent hotel portfolio acquired by Northwood Investors. The growing portfolio of Northwood Hospitality currently consists of fourteen iconic properties, thirteen of which are managed by Northwood Hospitality.

For more information, visit Northwood's website at

Job Description

Front Desk Agent at Cheeca Lodge Spa: The Face of Memorable Guest Experiences

Join Our Team: At the heart of the picturesque Islamorada, Cheeca Lodge Spa is more than just a resort; it's a haven of serenity and luxury. We are seeking a Front Desk Agent who will be the first and last point of contact for our guests, playing a pivotal role in ensuring guest satisfaction and a memorable stay at our esteemed resort.

Key Responsibilities:

Greet and check-in arriving guests.
Provide a warm, friendly, and courteous welcome to guests, addressing them by name and ensuring they feel welcomed.
Efficiently handle guest registration and room assignments, conducting check-out processes with precision.
Anticipate guest needs, exceeding expectations in service and care.
Resolve guest inquiries and complaints effectively, coordinating with various departments to ensure comprehensive guest care.
Inform guests about hotel services, amenities, local attractions, dining, entertainment, and travel directions.
Handle financial transactions with accuracy, including room charges and currency conversions.
Maintain a constant line of communication with other team members and departments to guarantee seamless guest experiences.
Participate actively in team briefings and collaborate effectively with supervisors and managers.

Requirements:

Must be at least 18 years of age with basic computer skills.
Excellent communication and interpersonal skills, with the ability to maintain composure under pressure.
[Preferred] Experience in the hospitality or restaurant industry and multilingual abilities.

Join Us: As a Front Desk Agent at Cheeca Lodge Spa, you will be the emblem of our resort's commitment to outstanding guest experiences. If you have a passion for hospitality and a flair for guest relations, we invite you to apply and become an integral part of our team, where every interaction is an opportunity to create lasting memories for our guests.

We are proud to be an equal opportunity workplace and we practice being committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. We will require background checks and employment verifications and in some roles drug screens due to our contractual obligations.

We offer competitive benefits and wellness programs: Competitive, pay, generous time off policies, paid parental leave, charitable matching donation program, paid volunteer time off, physical wellness reimbursement, company paid training, conferences and professional membership fees, employee/friends/family discounts at our hotel properties to name a few.

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