Jobs
>
Key Largo

    Intern - Lodging Operations - Key Largo, United States - Ocean Reef Club

    Ocean Reef Club
    Ocean Reef Club Key Largo, United States

    3 weeks ago

    Default job background
    Description
    Summary:

    To increase the value and desirability of Ocean Reef Club membership and real estate by providing incomparable excellence in all services and facilities in the Ocean Reef Club community. Internship program will consist of on the job learning, involvement with Lodging departments as well as other club areas, Ocean Reef University classes, opportunities for team activities and social gatherings. Front Desk Agent role will remain the priority and main focus through the internship, although the elements below will be consistent and round out the experience in the program.

    Essential Duties and Responsibilities:

    In addition to the following duties and responsibilities, other duties may be assigned:
    • Greet members and guests by their name, with a smile and a warm welcome when they enter the lobby.
    • Prepare and complete in detail, daily tasks according to check list and special assignments by a Front Desk Supervisor, Manager or Director in a professional and timely fashion.
    • Provide assistance and information to all members and guests at all times and are familiar with different club services, activities, facilities and locations; meeting rooms, the fishing village, shops, charter activities, restaurants and the Buccaneer Island.
    • Be able to answer questions concerning any outdoor amenities corresponding to the club lodging; pool locations, washer and dryer facilities and golf cart outlets.
    • Prepare the registration cards and temporary membership cards for the arrivals and insure that all special needs and requests are satisfied.
    • Correctly check in and out members and guests in the most courteous and friendly manner possible, using their surname at least three times.
    • Monitor all house folios to insure accuracy, name, address, room rate, departure date, service charge and form of payment.
    • Take same-day and future room reservations when the reservation office is not opened, be familiar with all rates, programs, packages, different types of lodging offered by the Ocean Reef Club and the cancellation policy.
    • Communicate effectively with all other departments in a professional manner, maintaining a good working relationship and atmosphere.
    • Basic knowledge about membership, different types, monthly billing, gate clearance and sponsorship.
    • Follow procedures with regard to cashiering, verify the assigned cash bank at the end of each shift, and accurately and honestly handle all cash transactions.
    • Know the names of and recognize the members of the Board of Directors, understand the relationship between ORC and ORCA
    • Above all the ability to accomplish all of the above while maintaining a cheerful, helpful, professional and service oriented attitude towards all members' guests and associates at the Ocean Reef Club.
    • Communications Meeting - monthly
    • UORC Class - minimum of 4
    • Feedback Forum - hosted by HR - after 30 days and at end of the program
    • Performance review - hosted by your direct management/QC - after 30 days
    • Team Activity/ Mix & Mingle -hosted outside of work hours- 2-4 during program
    • General Club Experience - guided and curated for accelerated learning and understanding of club industry, ORC traditions, and how other departments interact with home department - monthly
    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Excellent communication skills (verbal and written)
    • Works well within a team environment
    • Strong leadership skills and abilities
    • Organized and detail oriented
    • Well-developed stress management skills
    • Friendly, out-going and service-minded
    • Computer skills: Windows, Microsoft Office, hotel management software
    • Flexible Scheduling: ability to work long hours as needed.
    Education and/or Experience:
    • High school graduate
    • Minimum 1 year of experience in hospitality at a private club, resort or a large-scale hotel.
    Language:

    Must be able to communicate, read, and write the English language well in order to communicate with co-workers and fully understand job assignments.

    Mathematical Skills:

    Able to maintain $500.00 cash bank.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample physical requirements might include:
    • Must be able to carry up to 25 pounds
    • Must be able to stand for long periods of time
    • Must be able to reach, grab and lift objects over shoulder height
    • Must be able to squat and kneel down on regular basis
    • Must be able to bend & twist upper body to reach up, down or side-ways on regular basis
    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample work conditions might be:

    • Juggles many tasks at once

    • Be a team player and provide lateral service.

    • Follow Ocean Reef Club Associate Handbook and Quality Job Standards.

    • Be able to endure outside weather conditions; heat, rain, cold, and at times high winds.

    • Be willing and able to work when needed, including weekends & holidays

    Attendance, Appearance and Conduct:

    Regular attendance in conformance with the standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

    Due to the cyclical nature of the hospitality industry and report deadlines, associate may be required to work varying schedules to meet the business needs of the Club and report deadlines.

    Proper grooming is required by all associates and is described in detail in the Associates Handbook. Associates should review this policy and make sure that at all times they present themselves for shifts looking clean, neat and professional.

    As a condition of employment, all associates agree to fully comply with Ocean Reef Club rules and regulations for the safe and efficient operation of Club facilities. Associates who violate Club rules and regulations will be subject to disciplinary action, up to and including termination of employment. If you have any questions or doubts you should seek clarification from your supervisor.

    Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, change is workload, rush jobs or technological developments) dictate.
  • Ocean Reef Club

    Assistant Manager

    2 weeks ago

    Ocean Reef Club Key Largo, United States

    Summary: · To assist with direction, supervision and provide leadership for the Ocean Reef Club Front Desk operations to achieve the highest levels of Member and Guest satisfaction, quality service and compliance with ORC policies and procedures while meeting and / or exceeding f ...

  • Hilton

    Assistant Manager

    2 weeks ago

    Hilton Key West, United States Full time

    Assistant Manager - Housekeeping( Job Number: · HOT0ANIL) Work Locations · :Curio Casa Marina Resort1500 Reynolds Street Key West33040 Leads, trains and supervises room/suite attendants and housepersons on a floor/in an area to ensure all rooms/suites and public areas meet ...

  • Cheeca Lodge & Spa

    Spa Desk Reception and Boutique Store Clerk

    4 weeks ago

    Cheeca Lodge & Spa Islamorada, United States

    Northwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood ...

  • Hilton

    Accounting Analyst

    2 days ago

    Hilton Key West, United States OTHER

    Here are some perks you can enjoy when joining our team · Access to your pay when you need it through DailyPay · Career growth & Development · The Go Hilton travel discount program · Competitive wellness benefits · Team Member Resource Groups · Recognition and rewards programs · ...

  • Hilton

    Security Officer

    2 days ago

    Hilton Key West, United States OTHER

    A Security Officer is responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · Here are some perks you can enjoy when joining our ...

  • Hilton

    Event Manager

    2 days ago

    Hilton Key West, United States Full time

    Be part of a legendary landmark destination at the newly renovated, Casa Marina by joining our leadership team as an Event Manager · Casa Marina is located in the southernmost point in the U.S., Key West and embodies the elegance and character of Old Key West offering an exciting ...

  • Cheeca Lodge & Spa

    Human Resources Coordinator

    3 weeks ago

    Cheeca Lodge & Spa Islamorada, United States

    Northwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood ...

  • Cheeca Lodge & Spa

    Maintenance Engineer

    3 weeks ago

    Cheeca Lodge & Spa Islamorada, United States

    Northwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood ...

  • Cheeca Lodge & Spa

    Maintenance Engineer

    1 week ago

    Cheeca Lodge & Spa Islamorada, United States

    Northwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood ...

  • Cheeca Lodge & Spa

    Maintenance Engineer

    4 weeks ago

    Cheeca Lodge & Spa Islamorada, United States

    Northwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood ...

  • Cabela's

    Customer Relations Associate

    4 weeks ago

    Cabela's Islamorada, United States

    **_POSITION SUMMARY:_** · The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers. · **_E ...

  • Cabela's

    Club Customer Service Outfitter Full-Time

    3 weeks ago

    Cabela's Islamorada, United States Full time

    POSITION SUMMARY: · The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB proc ...

  • Cabela's

    Customer Relations Associate

    2 weeks ago

    Cabela's Islamorada, United States

    **_POSITION SUMMARY:_** · The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers. · **_E ...

  • Cheeca Lodge & Spa

    Bellperson and Valet

    2 weeks ago

    Cheeca Lodge & Spa Islamorada, United States

    Northwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood ...

  • Cheeca Lodge and Spa

    Guest Adventures Recreation Attendant

    1 week ago

    Cheeca Lodge and Spa Islamorada, United States Full time

    Job Description · Guest Adventures Recreation Attendant at Cheeca Lodge & SpaJoin Our Team: Northwood Hospitality LLC, operating Cheeca Lodge & Spa in Islamorada, FL, is looking for enthusiastic Recreation Attendants. Dive into a role where you enhance the guest experience by act ...

  • Cheeca Lodge and Spa

    Guest Adventures Recreation Attendant

    1 week ago

    Cheeca Lodge and Spa Islamorada, United States Part time

    Job Description · Part time Guest Adventures Recreation Attendant at Cheeca Lodge & SpaJoin Our Team: Northwood Hospitality LLC, operating Cheeca Lodge & Spa in Islamorada, FL, is looking for enthusiastic Recreation Attendants. Dive into a role where you enhance the guest experie ...

  • Cheeca Lodge & Spa

    Guest Adventures Recreation Attendant

    1 week ago

    Cheeca Lodge & Spa Islamorada, United States Part time

    **Part time Guest Adventures Recreation Attendant at Cheeca Lodge & Spa** · **Join Our Team**: Northwood Hospitality LLC, operating Cheeca Lodge & Spa in Islamorada, FL, is looking for enthusiastic Recreation Attendants. Dive into a role where you enhance the guest experience by ...

  • Cheeca Lodge and Spa

    Guest Adventures Recreation Attendant

    1 week ago

    Cheeca Lodge and Spa Islamorada, United States

    **Guest Adventures Recreation Attendant at Cheeca Lodge & Spa** · **Join Our Team**: Northwood Hospitality LLC, operating Cheeca Lodge & Spa in Islamorada, FL, is looking for enthusiastic Recreation Attendants. Dive into a role where you enhance the guest experience by actively e ...

  • Cheeca Lodge and Spa

    Banquets Manager

    2 days ago

    Cheeca Lodge and Spa Islamorada, United States Full time

    Job Description · Position Overview: Cheeca Lodge & Spa is seeking an experienced Banquet Manager to oversee our banquet operations and restaurant services, including events at Morada Bay. This leadership role involves managing banquet events, coordinating with the Director of Fo ...

  • Cheeca Lodge and Spa

    Banquet Manager

    20 hours ago

    Cheeca Lodge and Spa Islamorada, United States Full time

    Job Description · Position Overview: Cheeca Lodge & Spa is seeking an experienced Banquet Manager to oversee our banquet operations and restaurant services, including events at Morada Bay. This leadership role involves managing banquet events, coordinating with the Director of Fo ...