Jobs
>
San Diego

    Director of Customer Experience - San Diego, United States - Workiz Inc.

    Workiz Inc.
    Workiz Inc. San Diego, United States

    3 weeks ago

    Default job background
    Description

    What makes Workiz unique?

    Learn more about the general tasks related to this opportunity below, as well as required skills.

    This special place has a unique combination of brilliance, spirit, and all-around great people. Team members who have the tenacity to learn and adapt, find a career path here with great potential for growth. We are a leading SaaS company for the field service industry, one of the most recession-proof and lucrative industries today.

    Workiz is located in the heart of San Diego in the convenient area of Kearny Mesa. Our open space offices can accommodate our 50 employees and when we are not hard at work, you can find us relaxing with a cup of coffee or surfing the Pacific Beach breaks. Workiz understands that you have a life outside of the office, so we have a flexible work week that allows you to work 3 days from the office and two days from home, but you won't want to miss Fun Hour

    Workiz is seeking a strategic and customer-focused Director of Customer Experience to lead our customer success team and oversee all post-sales teams. In this role, you will be responsible for driving the entire customer experience, including managing support, tier 3 support, and Customer Success Management (CSM) teams. Your primary goal will be to ensure seamless collaboration between these teams to deliver exceptional customer service and achieve successful customer outcomes, with a focus on expansions and cross-selling opportunities.

    Responsibilities:

    • Develop and execute strategies to enhance the overall customer experience and drive revenue growth
    • Lead and coordinate all post-sales teams to optimize customer satisfaction and retention
    • Identify opportunities for expansions and cross-selling to maximize customer value
    • Collaborate with cross-functional teams to identify and capitalize on upsell opportunities
    • Analyze customer feedback to identify areas for improvement and enhance the customer journey
    • Implement innovative approaches to enhance the customer experience and drive sales performance
    • Provide strategic direction and guidance to the customer success team and post-sales teams
    • Ability to consistently hit goals, work collaboratively to achieve company objectives, and successfully meet revenue targets

    Requirements:

    • 5+ years of experience in a leadership role within customer-facing organizations, in the SaaS industry, with a strong focus on customer experience
    • Demonstrated ability to lead large teams and drive customer success initiatives through empathy and a customer-centric approach
    • Proven track record of overseeing post-sales teams, utilizing analytical and data-driven insights to enhance customer outcomes and drive revenue growth
    • Ideally combined background of post-sale and sales experience

    Compensation: $170,000-$190,000

  • Michaels

    PT Customer Experience Manager

    3 weeks ago

    Michaels Chula Vista, United States Temps partiel

    Store - S.DG-CHULA VISTA-OTAY RANCH, CAQue ferez-vous? · Offrir une expérience de magasinage centrée sur la clientèle en gérant et en · obtenant une exploitation de l'aire des caisses efficace et en respectant les attentes. · Diriger les processus omnicanaux. Maintenir les norm ...

  • Prometheus Labs

    Customer Experience Specialist

    3 weeks ago

    Prometheus Labs San Diego, United States

    Job Description · Job Description · SUMMARY · The Reimbursement- Customer Experience Representative will report directly to the Customer Experience Supervisor while working closely with Billing, Sales and other Commercial personnel to support commercial and financial objectives ...

  • Vacasa

    Customer Experience Agent

    6 days ago

    Vacasa San Diego, United States

    **Customer Experience Agent - $15-$18 per hour** · at Vacasa La Jolla/ San Diego, CA **Why Vacasa** · We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, were the largest full-service vacation ...

  • Finance of America

    Customer Experience Specialist

    6 days ago

    Finance of America San Diego, United States

    ** Customer Experience Specialist** · **Job Category****:** Operations **Requisition Number****:** CUSTO003384 Showing 1 location **Job Details** · **Description** · Assists customers with questions, requests and concerns on the phone and via email. Analyzes customer informati ...

  • PrideStaff

    Customer Experience Associate

    2 days ago

    PrideStaff San Diego, United States

    Job Description · Job DescriptionShift/Hours: Monday - Friday, 2:00 pm-6:00 pm · Pay Rate: $20-22/hr · Location: San Diego, CA 92108 · Experience: 6+ months of Customer Service Rep experience · Company Information: Pridestaff is a leading staffing and recruiting agency that is de ...

  • Workiz Inc.

    Director of Customer Experience

    1 week ago

    Workiz Inc. San Diego, United States

    · Do you thrive in a fast-paced environment where innovation meets results? Are you passionate about helping businesses reach their full potential? Workiz is the place for you · As a trailblazing SaaS company in the field service industry, we're at the forefront of change, drivi ...

  • ICW Group

    Director, Customer Experience

    6 days ago

    ICW Group San Diego, United States

    ** Director, Customer Experience** · **Job Category****:** Customer Experience **Requisition Number****:** DIRCU05073 Showing 1 location **Job Details** · **Description** · **PURPOSE OF THE JOB** · Exciting opportunity for someone with a proven track record and passion for cr ...

  • Workoo Technologies

    Virtual Customer Experience Associate

    1 week ago

    Workoo Technologies San Diego, United States

    About the job Virtual Customer Experience Associate · Through our dedicated associates, we deliver mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who cou ...

  • Brilliant Earth

    Customer Experience Assistant Manager

    1 week ago

    Brilliant Earth San Diego, United States

    Job Description · Job DescriptionCustomer Experience Assistant Manager - San Diego · Position Overview: · The Customer Experience Assistant Manager for our San Diego location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry C ...

  • Hawthorne Machinery Co.

    Customer Experience and Retail Specialist

    5 days ago

    Hawthorne Machinery Co. San Diego, United States

    Overview: · We Build Better Communities · Be Part of the Hawthorne Difference · Hawthorne Cat is a family-owned company that has led the equipment industry for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industr ...

  • Dice

    Senior Manager, Customer Experience

    1 week ago

    Dice San Diego, United States

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Intuit, is seeking the following. Apply via Dice today · Company Overview · Intuit is the global financial technology platform that powers prosperity for the people and communit ...

  • Workiz Inc.

    Director of Customer Experience

    1 week ago

    Workiz Inc. San Diego, United States

    What makes Workiz unique? · This special place has a unique combination of brilliance, spirit, and all-around great people. Team members who have the tenacity to learn and adapt, find a career path here with great potential for growth. We are a leading SaaS company for the field ...

  • PROMETHEUS LABORATORIES INC

    Customer Experience Specialist

    3 weeks ago

    PROMETHEUS LABORATORIES INC San Diego, United States

    Job Description · Job DescriptionSUMMARY · The Reimbursement- Customer Experience Representative will report directly to the Customer Experience Supervisor while working closely with Billing, Sales and other Commercial personnel to support commercial and financial objectives thro ...

  • Illumina

    Sr Logistics Customer Experience Analyst

    2 weeks ago

    Illumina San Diego, United States

    **Sr Logistics Customer Experience Analyst** · **Sr Logistics Customer Experience Analyst** · **Responsibilities:** · * Develop a deep understanding of Illuminas customers/processes and identify opportunities to improve the customer experience and drive customer satisfactions. · ...

  • 77 Consultants

    Customer Experience Assistant Manager- Jewelry Sales

    5 days ago

    77 Consultants San Diego, United States

    Job Description · Job DescriptionPosition Overview: · The Assistant Retail Manager for the Chestnut Hill location will lead a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants to deliver exceptional service to the customers. The role involves c ...

  • Hawthorne Machinery Co.

    Customer Experience and Retail Specialist

    2 weeks ago

    Hawthorne Machinery Co. San Diego, United States

    Overview: · **We Build Better Communities** · **Be Part of the Hawthorne Difference** · Hawthorne Cat is a family-owned company that has led the equipment industry for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for in ...

  • Taoglas

    Customer Experience and Sales Specialist

    5 days ago

    Taoglas San Diego, United States

    **Main Purpose**: · **Responsibilities**: · Reasonable accommodations may be made to enable individuals with disabilities to perform · the essential functions. · - Professionally handle incoming requests from customers and ensure that issues are resolved both promptly, thoroughly ...

  • Illumina

    Sr Logistics Customer Experience Analyst

    3 weeks ago

    Illumina San Diego, United States

    **Sr Logistics Customer Experience Analyst** · **Sr Logistics Customer Experience Analyst** · **Responsibilities:** · Develop a deep understanding of Illuminas customers/processes and identify opportunities to improve the customer experience and drive customer satisfactions. ...

  • Vets Hired

    Assistant Manager, eCommerce Product and Customer Experience

    1 week ago

    Vets Hired San Diego, United States

    About the job Assistant Manager, eCommerce Product and Customer Experience (Remote) · Essential Functions and Responsibilities: · Assist with web design and development agency on all ecommerce projects · Assist with the management of the ecommerce platform release cycle includin ...

  • Lee Hecht Harrison Nederland B.V.

    Bilingual Customer Experience Specialist

    5 days ago

    Lee Hecht Harrison Nederland B.V. La Mesa, United States

    LHH Recruitment Solutions is seeking a dynamic and customer-centric individual to join our client's team as a Bilingual Customer Experience Specialist. As a vital member of our customer service department, you will be responsible for delivering exceptional service to our diverse ...